8/10 Bien
Silvia
Voyage en famille
11 août 2025
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The place is absolutely gorgeous, just like the pictures and indeed clean. The WiFi was great, the bed was comfortable, the ac brand new, the pool pristine. Nativo had been open a month before our stay, so everything is new. The caretakers Martin and Vicky were amazing, and made sure we were taken care of at all times! So grateful for their kindness and hospitality.
Vicky made us an amazing típico breakfast, carne asada with chimol, rice, and handmade tortillas, and pupusas with all the yummy trimmings. Her humility was such, she only asked for whatever amount I could give her!
The negative is they have no signs to lead you to the premises. The road is muddy with potholes, not much light, but Google maps helps you get there. Also, I had to contact the representative via email to receive my information about checking in. Did not received a reply and never received the email for instructions about the check in process. I had to called and the woman that responded acted surprised of my call didn’t have my information, asking which room I had booked and would cut between me speaking.( I speak Spanish). This person was disorganized and does provide helpful customer service. I know they can improve in this areas.
There is construction going on.
Overall, it was an amazing experience and you can’t beat the view of the water. Absolutely beautiful!
Silvia
Séjour de 3 nuits en août 2025
