2/10 Horrible
Kathryn
Voyage en couple
27 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed at the Rodeway Inn Salem for less than 3 hours (left due to safety and cleanliness concerns).
The condition of the room was highly unsatisfactory. The door handle did not latch properly and required fiddling to engage, posing a significant security concern. The pocket door between the bed and bathroom had a broken latch, making it hard to close, and provided no privacy. The bed covering appeared grimy and the carpet on the floor looked old, tired and questionably clean.
The Inn advertised a “breakfast included” but this was misleading. No breakfast was available, only coffee from 6-9 AM.
Service was virtually nonexistent. On arrival we had to ring a bell to have someone come out to the desk. Upon leaving, due to safety concerns, the front desk was again unattended. We rang the bell 3 times and waited, but no one appeared.
The most alarming aspect of our stay was the severe safety issues. A homeless camp was located at the edge of the parking lot, and a man was loitering at the front door. This same individual later entered the lobby, ranting about his “f…..’ing rifle”, and then paced the floor of the breakfast room, creating unsafe and uncomfortable environment.
When trying to leave the building, we found a weighted plastic tub placed directly in front of the door on the outside, which we had to shove aside to exit.
Cleanliness and feeling unsafe and uncomfortable led us to leave the hotel shortly after arrival. We will never return to this hotel.
Kathryn
Séjour de 1 nuit en mai 2024