Sainte Elisabeth : Auberges de jeunesse

« When I first arrived at the property I was put in a room with a broken lock and no hot water. They wanted me to pay an additional $460 US to move into a better room with hot water, because hot water wasn’t included with my original reservation. I moved to a different room at a cost of $200 dollars to have hot water. They didn’t clean the room or do anything at all in the 23 days I was there. I tried to cancel the reservation but the hotel said no refunds and orbitz wouldn’t do anything to help...