Rutland - Réservez votre week-end en appart'hôtel

« The space was great, in a brilliant location. The check in receptionist was so friendly and helpful. I would have given it 5 stars if the shower head was not broken, but we did manage to shower with difficulty. We reported it when checking out but felt we should have received some form of compensation. We understand these things happen so don't be put off, highly recommended! »

« Staff very helpful »

« It was an unpleasant experience. The host didn't reply to a text message enquiry before I travelled. Once arriving in the property the only way we could contact the host was through text message. We booked the accommodation for two people but the beddings for the sofa bed were not clean. The room was not clean. The kitchen sink hot water tap did not work. We could not have a shower before the water was too hot and we could not adjust the temperature. This was not acceptable and we hope the host...

« 1) Checkin details were not provided - I had to contact Hotels.com and wait ±1hr outside in the windy street to get these. Checkin was 4pm but I couldnt get in until 90 mins later. 2) Once inside the building; Entrance hall filthy with full black bags in corner, wall staining, filthy carpets, laundry cages strewn. No-one around at all, felt very unsafe. 3) Once inside the flat, it felt like someone had just left in a rush, but I couldnt be sure until I had gone through the apartment. Spooky....

« Property was okay, there was staining around shower basin seals and rust where the toilet brush etc had not been replaced in a LONG time. Glad I brought my own kitchen utensils with me as everything at the property was damaged. Couldn’t even leave a fresh dish sponge for a new stay so questioned how clean the place actually was. The Lino in the kitchen was damaged in places and the fridge had been turned off and leaked into the kitchen floor. Also staining / dirt on sofa so couldn’t really...