Rouillac Holidays from €188

Upon getting to our room on the third floor, we found it extremely hot. We contacted the front desk and learned air-conditioning on property was turned off for the season on October 1st. The staff was exceptional and put us in a room on the 1st floor which was much cooler. The hotel staff was exceptional and the hotel was clean, in a great location. The issue with the air conditioning seemed to be with Expedia's knowledge of the property, and not the hotel.

Outstanding hotel, great location!

Beautiful Hotel, with the most helpful staff with excellent English. Delicious breakfast and also does an evening meal on the pretty terrace, perfect if you have travelled far and don’t want to venture too far, although they provided great recommendations nearby for our other nights. Our room in the tower was amazing, huge comfortable bed. If traveling to Bordeaux and want a superb place to stay Yndo is highly recommended

I loved that the property was next to a market. Although we had a meal at the Renaissance Dining Room, we more enjoyed the market next door.

Large hotel well located in the city centre. Nice room, but some street noise on Friday and Saturday nights, better on Sunday and Monday nights. It is near the hub for the trams and I recommend downloading the TBM ticketing app. It makes travel to attractions such as La Cite du Vin by tram much easier. Front of house staff welcoming and helpful and housekeeping very good. They kept our room well serviced, even closing our curtains. We met the maids and it was obvious how keen they were to please and do anything for us to make our stay enjoyable. What a contrast then, the hotel restaurant (the one on the ground floor). We ate there twice. Dreadful service: You get taken to your (reserved) table and left there with no menus or attention. You ask for things (in French) like water, desserts, the bill and they never come. We saw other tables sending food back. What service there is is slow, and for long periods serving staff just disappear completely. The restaurant really lets the rest of the hotel down.