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Avis sur Hotel Marisa

3 out of 5
Hotel Marisa
Via Marsala 98, Rome

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 51 avis sur 123." "
Note des voyageurs de 8 (Bien), d’après 38 avis sur 123." "
Note des voyageurs de 6 (Satisfaisant), d’après 16 avis sur 123." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 123." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 123." "

8,2/10

Propreté

8,8/10

Personnel et service

7,2/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Guillaume

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en mai 2024

8/10 Bien

Luc

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien situé à côté de la gare. Personnel super. Parfait pour dépanner une nuit. Pas insonorisé. On l’a choisi pour son prix et sa proximité. Déjeuner inclu.
Séjour de 1 nuit en avril 2024
Réponse de Farouk le 20 avr. 2024
Thank you for providing feedback on your recent experience at Hotel Marisa. We look forward to seeing you again soon.Cordial Greetings

8/10 Bien

Guylaine

Séjour de 1 nuit en août 2023
Réponse de Hotel Marisa Staff le 7 oct. 2023
Dear Thank you for your great review. At Hotel Marisa, we work hard to offer high-quality service to every guest.We made sure to share this feedback with the whole Staff, we were delighted to hear your feedback.Every type of review is helpful to enhance our service and guest experience allowing us to better understand the source of the problems you may have encountered.We look forward to seeing you again soon.Best RegardsHotel Marisa Staff

10/10 Excellent

Sylvie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Stefano le 24 août 2023
Dear Sylvie. It is both flattering and amazing to be assigned the maximum score, thank you very much! Best regards, Hotel Marisa Staff

10/10 Excellent

Marcelo, Saltillo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente ubicación y comodidad del hotel
Séjour de 1 nuit en mai 2024

2/10 Horrible

Danielle

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel room smelt of damp and mould, very unpleasant. No kettle, shower didn’t drain, tiny bed, the safe didn’t work. I really wouldn’t recommend staying here.
Séjour de 2 nuits en mai 2024

2/10 Horrible

Tanja

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Unique was that the apartment was not even on a certain floor, it is in between of floor 2 and 3. We felt highly uncomfortable with that. What is very important to say is that nobody from the staff is responsible for that, it’s the way this hotel is making money by giving such rooms for living in them. So we can’t blame the staff, it’s more a problem of the owners. The shower was not separated from the WC and the Bidet as well as the sink, so when you start to shower the whole room is under water. At first we thought the lady was going to a storage room, but it turned out to be our room. The room looked like a bunker and the door had a gap at the bottom so we could hear everything. The staff gave us a dirty towel to cover the gap and make it quieter. Which was total nonsense. There is no internet in the room either. Please don't book a basic room there. If you decide to go to vacation, please be aware of such options for rooms and ask before you book something.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Lynn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is just across from the termini station which allowed us to easily take the express train to the airport. Metro nearby as well to get you all around the city. Staff was wonderful, room was clean and very quiet facing a small residential street. Grocery store right across the street and many restaurants nearby.
Séjour de 1 nuit en mai 2024

8/10 Bien

Lina M. Brand

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location to travel
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Patricia

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Pictures on the website are deceiving. It is older and always smelled like sewer when we walked in.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Alberto, Guatemala

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The only thing negative is I was in a secondary building and my check-in was at night which made it difficult to find the building after receiving my key. However when I returned to the front desk they were most helpful!! When I get to my room it was larger than I anticipated and spotless! Shower was great and bed was very nice. Given the location to the Termini Station I would not hesitate to stay here again!
Séjour de 1 nuit en mai 2024

8/10 Bien

Sarah

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en avril 2024

10/10 Excellent

Elena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was nice experiențe to stay in this hotel 😊
Séjour de 1 nuit en mai 2024

8/10 Bien

ELENA MICHAILOVNA

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Op loopafstand van centrum en station
Séjour de 1 nuit en mai 2024

8/10 Bien

bruna

Les points forts : Propreté
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Pedro

Les points forts : Personnel et service
Not as expected
Séjour de 1 nuit en mai 2024

8/10 Bien

Alejandro

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Camas cómodas y en buen estado, atención del personal excelente, desayuno variado y correcto. Ubicación excelente para moverse en transporte público. Se le notan los años pero está aceptable, se escucha en exceso el paso de los clientes por los pasillos, una doble puerta no estaría mal.
Séjour de 3 nuits en mai 2024

8/10 Bien

Bess

Voyage en couple
I loved the staff, especially Gulio. I loved too that we could have a great cup of coffee from downstairs in the morning, courtesy of the hotel. :-)
Séjour de 1 nuit en avril 2024

10/10 Excellent

Ian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel pulito, carino, moderno e comfortevole. Tutto pulito. Camera perfetta. Letto comodissimo, non nell'edificio principale ma nella dependance. Assolutamente pulito, carino, spazioso e personale cordiale, poliglotta e ben disponibile. Assolutamente strategico per essere vicino alla stazione Termini. Consigliatissimo!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Alon

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel across from the train station and market across the street. The room was accurately described with comfortable beds and A/C.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Paul, natick

Les points forts : Propreté, personnel et service, équipements
all was fine
Séjour de 1 nuit en avril 2024

10/10 Excellent

Lindsey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed in a quadruple room with our 2 children aged 12 and 14. The room was quiet and suited us perfectly. Staff at check in and at breakfast were friendly and welcoming. There was a good variety for breakfast which is served 7-11. The location was excellent, right next door to the train and metro station, opposite a supermarket and close to lots of lovely restaurants and cafes. Approx a 30 minute walk to the Trevi Fountain and 40 minutes to the colosseum. Would recommend and would stay here again.
Séjour de 4 nuits en avril 2024
Réponse de Farouk le 20 avr. 2024
Thank you for your great review. At Hotel Marisa.We made sure to share this feedback with the whole Staff, we were delighted to hear your feedback.We look forward to seeing you again soon.Best Regards

8/10 Bien

Luca, Podenzano

Voyage en couple
Les points forts : Personnel et service
Struttura da parte alla stazione di termini quindi molto comodo per gli spostamenti, staff gentilissimo, unica pecca struttura un po datata, niente frigo in camera e una televisione di vent'anni fa. per il resto tutto ok.
Séjour de 1 nuit en mars 2024
Réponse de Farouk le 20 avr. 2024
Gentile LucaLa ringraziamo per la sua recensione positiva.Nell’attesa di darvi nuovamente il benvenuto come nostro ospite porgiamoCordiali saluti

8/10 Bien

Moonho

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en janvier 2024
Réponse de HOTEL MARISA STAFF le 2 mars 2024
Dear Moonho Thank you for sharing this positive review. We appreciate our location here in Hotel Mrisa just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 Bien

LUCIO

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property and very convenient!
Réponse de HOTEL MARISA STAFF le 30 janv. 2024
Dear Guest, thank you for your amazing review! We really appreciate that you took the time to post such positive thoughts about our hotel. It is really gratifying to read nice comments such as yours. We do hope to be your reference point in Rome from now on. We are looking forward to welcoming you back soon. Best regards,

10/10 Excellent

Laia

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muy bueno, recomendable!
Encantada! El personal super amable y atento. Rachel en la recepción un encanto, super educada y simpática, nos ayudó a encontrar sitios buenos para comer y su alegria te alegraba el día. Julio a la hora del buffet tambien nos ayudó mucho y tambien era muy atento. La zona estaba muy bien, estaba cerca de la estación, lo que nos permitía coger bus, tren, taxi y metro sin problema. Por la noche se veía un poco más complicada la zona pero nosotras no tuvimos ningún incidente. Lo único, en la habitación faltaba un espejo grande o al menos un segundo espejo, un secador un poco mejor y una puerta de entrada a la habitación más gorda, ya que los ruidos a veces molestaban un poco. Por lo demás genial. Repetiria sin duda!!
Séjour de 3 nuits en janvier 2024
Réponse de HOTEL MARISA STAFF le 30 janv. 2024
Dear Guest, thank you for your spectacular feedback about our Hotel! We become really joyful when we read positive comments such as yours. We do believe that the things you pointed out are definitely our strengths. Kind regards,

10/10 Excellent

Andreas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great Hotel, with great price, the ubicación is great you are right next to the city heart (Termini). Staff very good, super nice and helpful.
Séjour de 4 nuits en janvier 2024
Réponse de HOTEL MARISA STAFF le 30 janv. 2024
Dear Guest, thank you for your spectacular feedback about our Hotel! We become really joyful when we read positive comments such as yours. We do believe that the things you pointed out are definitely our strengths. Kind regards,

6/10 Satisfaisant

Serkan

Séjour de 4 nuits en décembre 2023
Réponse de HOTEL MARISA STAFF le 30 janv. 2024
Dear Guest, thank you for choosing Hotel Marisa and for posting your kind feedback, we appreciate your good-natured effort. We are very, very glad to have met our guests’ expectations and we hope to learn from your advice. Good to know that you loved our location, feel free to come back anytime. Best regards,

10/10 Excellent

Samantha, Plymouth

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was conveniently located next to Termini train station. I received a warm welcome and could leave my suitcase there while I walked around Rome before the next leg of my journey.
Séjour de 1 nuit en novembre 2023
Réponse de HOTEL MARISA STAFF le 10 déc. 2023
Dear Samantha, thank you for choosing Hotel MarisaWe appreciate that you have spent your time on posting such positive thoughts on our hotel. For us all it is really gratifying reading comments as yours. We hope to have become now your point of reference in Rome. We look forward to welcoming you again. Best regards,

6/10 Satisfaisant

JANINE

Séjour de 1 nuit en novembre 2023
Réponse de Hotel Marisa Staff le 28 déc. 2023
Thank you Janine

10/10 Excellent

Eduardo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El hotel está muy bien ubicado. A unos pasos de la estación de tren Termino! Las personas que nos atendieron, si rentado Stefano, Raquelle y Roberta fueron muy atentos y serviciales. El primer cuarto que nos dieron, tenía una fuga en el sanitario y se escuchaba mucho el agua cayendo. Nos cambiaron a otro. Este también tenia una fuga. Pero el sanitario no hacía tanto ruido, cómo el otro. Las instalaciones son un poco antiguas, y solo falta un poco de mantenimiento. En general se siente limpio y los colchones y almohadas, son cómodos. En los alrededores, por estar cerca de la terminal, se siente algo descuidado y hay gente durmiendo en las calles. Pero parece algo tranquilo. Aunque nos recome daron no salir de noche. El desayuno del hotel fue muy bueno. Fruta, jugo, cereal, café, pan, huevo cocido, queso, jamón y salami. Todo estuvo muy bien. Si regresaría a este hotel
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Marisa Staff le 30 nov. 2023
Dear Guest, thank you for choosing Hotel MarisaWe appreciate that you have spent your time on posting such positive thoughts on our hotel. For us all it is really gratifying reading comments as yours. We hope to have become now your point of reference in Rome. We look forward to welcoming you again. Best regards,

10/10 Excellent

Claire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Marisa Staff le 13 nov. 2023
Dear Claire Thank you for providing feedback on your recent experience at Hotel Marisa and for your full Rating .We look forward to seeing you again soon.Cordially

10/10 Excellent

Steven

Voyage en famille
Lovely hotel
We only stayed overnight at Hotel Marisa as we were flying back to Australia the next day. Check in was a breeze and Stefano at front desk was very accommodating in helping us change our room from a double to twin. The room was spacious and clean, bathroom was a good size and also very clean. Our room had a balcony which we love as we could open the window and let in the nice breeze although it was pretty noisy with the street noise. Location to termini Tran station was about 5 mins walk. We will definitely stay here again if we ever come back to Rome.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Marisa Staff le 6 nov. 2023
Dear Steven, thank you for choosing Hotel Marisa and for posting your genuine considerations. We are glad to read that you enjoyed our hotel: our well-equipped rooms, our rich breakfast buffet, the kindness of our staff, the location and much more… Thank you very much! Best regards,

8/10 Bien

Samantha

Les points forts : Propreté et personnel et service
Loved how close it was to the train station. Walkable distance to all the attractions.
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Marisa Staff le 3 nov. 2023
Dear Samantha, Thank you for sharing this positive review. We appreciate our location here in Hotel Marisa just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 Excellent

Diego

Séjour de 1 nuit en octobre 2023
Réponse de Hotel Marisa Staff le 30 oct. 2023
Dear Diego, thank you for your nice review. It is both flattering and amazing to be assigned the maximum score, thank you very much! Best regards,

8/10 Bien

Jung-Hye

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Okay facility in a great location
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Marisa Staff le 25 oct. 2023
Thank you for sharing this positive review. We appreciate our location here in Hotel Marisa just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 Bien

Goran, Scottsdale

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en octobre 2023
Réponse de Hotel Marisa Staff le 26 oct. 2023
Dear Goran, we thank you for the reviewWe hope you’ll stop by again soon when you’re in the neighborhood.Cordiality

8/10 Bien

Mandy ten

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel in the center of Rome near Termini station. Staff is very hospitable and super nice!!!
Séjour de 4 nuits en octobre 2023
Réponse de Hotel Marisa Staff le 25 oct. 2023
Thank you for sharing this positive review. We appreciate our location here in Hotel Marisa just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood. We made sure to share this feedback with the whole Staff, we were delighted to hear your feedback.

8/10 Bien

Brian, Ottawa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is good and right across from the train station, it was quite convenient to hop on the metro Or take the train to the airport. however, there are many homeless people at the train station. Most if them were high in drugs. Its not the safest area to stay with a family.
Séjour de 5 nuits en octobre 2023
Réponse de Hotel Marisa Staff le 21 oct. 2023
Dear Guest, thank you for choosing Hotel Marisa and thank you very much indeed for posting your feedback. We are pleased to read that you have enjoyed your stay and that you appreciated our convenient location.We are sorry if you didn't feel safe in the area: as we are located just next to the central station it might be that there are some homeless people sleeping as all the central stations of the big cities. Looking forward to welcoming you here again! Best regards, Hotel Marisa Staff

8/10 Bien

YOUNGMI

Séjour de 1 nuit en octobre 2023
Réponse de Hotel Marisa Staff le 12 nov. 2023
Dear Joungmi, Thank you for Positive Rating. We appreciate our location here in Hotel Marisa just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
No tienen fotos reales!
Hotel bien ubicado pero las fotos no corresponden con lo que reservamos, no son fotos reales, habitación vieja y olía a moho, mucho ruido en la noche, no lo recomiendo, creo que hay mejores opciones por la zona, solo rescato la atención del personal en el desayuno, fueron muy amables!
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Emily

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NOT a 4 star. It’s a 2 star at the max
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Oscar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Atención y servicio a los pasajeros extraordinario
Debimos alojar por una emergencia, cerca de la estación de tren, este hotel tenía una excelente ubicación para ello, con un servio y atención de todo el personal de clase superior, muy atentos, nos ayudaron mucho y nos subieron el ánimo, ambos conserjes y las personas que atendían el desayuno (muy buen desayuno), gracias a todos!!!
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Marisa Staff le 16 oct. 2023
Dear Guest, thank you for choosing Hotel Marisa and Thank you very much indeed for posting your detailed review. We are pleased to read that you have enjoyed our staff and our breakfast: our rich buffet was thought in order to give to our guests the right boost to face a day full of sightseeing around the "eternal city". Looking forward to welcoming you here again!Best regards,Hotel Marisa Staff

6/10 Satisfaisant

Robbie

Voyage en groupe
Les points forts : Personnel et service
Too close to the train station. Homeless on sidewalks outside.
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Marisa Staff le 12 oct. 2023
Dear Robbie, Thank you for sharing this positive review about Hotel Marisa.We hope you’ll stop by again soon when you’re in the neighborhood. .

6/10 Satisfaisant

Robert

Voyage en couple
Les points forts : Propreté
See above
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Marisa Staff le 15 oct. 2023
Dear Mr Robert, Thank you for choosing Hotel Marisa for Your Stay.Best Regards

10/10 Excellent

Paul, Fredericksburg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Right across the street from the Termini train station so great location for that. Polite staff, easy to find. Rome is dirty and the trash never seems to go away so be prepared for that. Hotel was clean and well kept.
Séjour de 1 nuit en octobre 2023
Réponse de Marisa Staff le 12 oct. 2023
Dear Paul,Thank you for sharing this positive review About Hotel Marisa.We hope you’ll stop by again soon when you’re in the neighborhood.

4/10 Médiocre

Albert

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pictures that are used for marketing are mis-leading. Room was very spartan and dirty. Because of the different prices advertised some people staying there were very sketchy. Saw rates advertised as low as $80 and as high as $500. Very near train station and people on location were nice. Just an uncomfortable experience.
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Marisa staff le 12 oct. 2023
Dear Albert, We’re so sorry to hear that your experience did not meet your standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future.Thank you very much again for the feedback.Best regards,

2/10 Horrible

ofir

Séjour de 1 nuit en octobre 2023

8/10 Bien

Yadira

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El servicio del personal es muy atento.
Séjour de 1 nuit en octobre 2023
Réponse de Federica le 7 oct. 2023
Dear Yadira, thank you for choosing Hotel Marisa and Thank you very much indeed for posting your detailed review. We are pleased to read that you have enjoyed our brand new rooms and our breakfast: our rich buffet was thought in order to give to our guests the right boost to face a day full of sightseeing around the "eternal city". Best regards,