We booked this property in March 2019. When we arrived in Rome, we took a taxi to the address. No one was there. We contacted the host and she said she was there. After some conversation it was determined that the company had changed our apartment without telling us. So, we had to drag our heavy suitcases over a mile through Rome to the new place. The new apartment, Suite Emmaneul 2, was filthy. My comforter had stains. The loft "bedroom" had a mattress without any sheets. There were several cardboard boxes being stored up there. It was disgusting. It was on a busy street and loud, late at night. We made arrangements to be moved to our original place at 9, the next morning. It didn't happen until 11:30, so we lost that time of our vacation. Now everyone makes mistakes. When we got to the new place, Vittorio, it was hot. The host showed us how to run the AC. It never worked. The apartment stayed very hot. We texted everyday, 4 days, and got no response until the last day. They said they would send someone out. No one came. I can forgive the mistake, but not the lack of communication both in changing our apartment without telling us and then never responding to our texts about the AC. I would never use this business again.