We came to this house for my dad’s 70th birthday celebration. We booked the house through a vrbo in October 2024. It’s been nothing but confusion between Vacasa & vrbo. We asked for a break down of prices & it was impossible to get a straight answer & we kept talking to someone different; which just ended up causing stress, especially for my Dad. Upon arrival, garbage was still there, urine in the toilet, the hose outside the front door to clean off was broken, bbq grossly unsanitary & only one burner was working. Had to throw out dinner that we’re planning on grilling.In addition; there were stains on the carpet, the towels had stains, sheets very old & thin, beds uncomfortable; not up to price they are asking for. We called many times regarding the bbq, garbage & hose. Kept being told “ someone is coming today” & no one came. I received a message on my app from Shannon; who is the manager of vacasa and was VERY helpful, she came right over & cleaned out the bbq, took the garbage out & was able to recifty some of the issues. Up until we heard from Shannon; we; especially my dad; were irate. She came over; she cleaned out the bbq, brought propane, took the garbage & brought my dad a happy birthday balloon!! She was extremely helpful & very apologetic for everything & all the miscommunication issues. We really appreciated her! She was able to help ease some of the frustration my father was having.! And as always; the beach is as beautiful as it’s always been!!!