The hotel was rundown and poorly maintained. The front desk had magic marker scribbles and bullet proof type glass. There was profanity scratched into the elevator walls. The halls have cracked linoleum. The beds are are worn out with flat off-colored pillows. We immediately left and found a better place.
I left a review before and was very upset. But I will say this time was much better than before. Itâs very convenient and very clean and comfortable. Itâs very affordable and I apologize for leaving a review when I was angry. The rules are the rules and if there is ever another time. I will check out then check back in. Thanks again Dominion inn you guys are really great and a life saver in a time of need.!
Front desk person rude. Didnât have enough towels/shampoo & when I went to ask for more the front desk person told me Iâd have to get them from the maids. I asked the maid on our way out to lunch, we never received more towels/shampoo. There were roaches in our room. No ice machines on property & the vending machine took our money.
The check-in process was satisfactory, thanks to the polite gentleman who assisted me. However, the hotel did not match the online description. It is an older facility, and I believe the pricing should be lower, as it does not reflect the value provided. Additionally, there is no breakfast included. The elevator was quite unsettling, making a lot of noise during operation. Overall, this hotel appears to need better management to enhance its appeal, especially considering its good location for business.
The hotel is in terrible operating conditions. Hotel staff is overwhelmed and limited. Only one working elevator and it's extremely slow. Hallways smell like smoke and mildew. Hotel is near the airport, but still a very seedy location. Old and worn bedding and towels. It's affordably priced for a reason; I would not recommend not will I stay there again. Better off sleeping in the car and showering at a nearby gym if you're funds are this low.
The hotel has roaches, poorly clean room, drug paraphernalia, water leaking from the AC and mold everywhere. I spoke with the front desk and let them know, I asked them for a refund and they said yes but I'd have to go through Expedia.
Per Expedia agent:
"Tayia I just spoke to the Front Office Manager on this and managed to get the refund for you for the unused night here that will be for 7th Jul, please do not worry our backend team will be placing the refund here for you and update you at the earliest.
The refund will be processed within 24 hours on our end and you should receive it within 7-10 business days depending on your bank's policy."
"I understand totally I would have loved to help you with the full amount but as the money needs to be released from the hotel here and the Front Office Manager declined so here we have option further option I hope you understand our limitations"
"I am truly sorry for all these you have to go through, I would like to inform you that as a token of apology we would like to offer you an amount of $25 as a token of apology from our end as we really never want our guest to go through these situation. I truly apologize for the inconvenience youâve experienced."
Received an email A few days ago stating,
"Unfortunately, after multiple tries, we weren't able to obtain an approval from the property manager to waive the cancellation fee. This means the current rules and restrictions for your booking apply and a refund can't be granted."
They have roaches my bathroom sink was clogged up. Stayed before the 4th of July and everything was fine. Rooms were more because of the weekend. I booked on Expedia so I can afford it so Fri-sun I paid $70. When Sunday came for me to pay I paid online through Expedia. Went downstairs to get my key straight for the day and sign my receipt. The staff lady that was there was mad I paid online and told me for future references if you pay online. You have to check out then check back in. What sense did that make when I been in the same room for 6 days. Staff lady was just mad because she wanted $70 an online price I only paid $58. They be tripping I told the staff lady maâam Iâm checking out in the morning anyway so no need for all that. Better off going to either of the two hotels beside it. Thank me later..!!
First room had broken tv and toilet. Second room had broken tv and privacy latch on the door. AC didnât work anywhere in the building. Only really good thing I can say is itâs cheap.
I ask him to take the trash out and the water is coming from the AC on the floor and the sink is got black dirt, look like mold in the tub and the sink is messed up and they don't change sheet til Monday to Friday.