Hôtels près du Richmond Art Museum à Richmond

« Checked in after mid night. I booked a double queen room. Front staff initially not present, but showed up. He said another staff member overbooked those rooms, so he could only offer a king bed room. I had no options late at night, and cancellation policy so we took it. Not a huge deal in that case due to it being late and only 2 of us, but essentially Expedia reservation type was not honored by the staff. No credit card or DL needed at check in so it was fast. Didn't see an elevator, so used...

« Check in was horrible. Staff couldn’t be bothered to wait on us and then were so distracted they didn’t give us directions to our room or explain the breakfast and other amenities. Our keys were put on the counter and they turned to another guest. The bathroom grout was disgusting. In the morning, the breakfast buffet was out of food by 8am with no move to replenish it. Confused at the high rating. Won’t stay here again and I’m usually easy going. »

« Clean. Staff was helpful. »

« Bonjour ,le séjour c' est bien passé. Mais l hôtel n'a pas voulu me fournir une facture (ils m'ont dis que c'était a vous de me fournir une facture qui est importante pour moi pour me faire rembourser)et je les ai contacter par mail .Sans réponse de leurs parts,je me permets de vous contacter pour savoir si vous pourriez m'aider. Cordialement. »

« The wallpaper was coming off the wall by the air conditioner in the bathroom above the shower it look like had black mold and in the manager had a piss poor attitude with me »

« Ok »

« Parking was just right in front of the room. It was convenient. »

« This was a basic 60s style single level motel. Very clean and comfortable bedding. Easy chair in my room was heavily stained. Breakfast is minimal, at best. I got a good price so stayed but would not likely stay again. »

« Nice, quiet and clean! »