« One of my family members was sick so we decided to stay an additional night. The day before I went to the hotel's reception and asked to book the additional night. They said they couldn't do it directly and suggested using a website. I tried booking the additional night through the hotel website but it was not working, so I ended up booking it through Hotels.com. The next day when I visited the reception to make sure the reservation was extended, the lady mentioned I needed to do the check out...
« Personal amable y preocupado. El refugio familiar esta en un lugar hermoso. Vista maravillosa a la desembocadura del lago. El depto es comodo y limpio. No obstante, le hace falta mantencion. Litera se cayo sobre uno de los niños. Las ventanas abrian con dificultad. Desgaste general. La cocina le falta equipamiento ( hervidor, microondas). Le faltan servicios, al menos desayuno y bar. »
« It's run by a crook
He's not below scamming clients.
I made the reservation in the morning, when I arrived in the afternoon, it showed that it was for the following month. Had to book somewhere else.
The next day I tried to cancel the reservation, 24 hours after the booking, 30 days prior to the reservation. He wouldn't let me, as It was policy.
He took 4 days of rent from me, just because he could.
Expedia let him do it. I talked to Expedia, and they said I was right, it shouldn't be, didn't...
« En general la cabaña cumple sin embargo son muy heladas los que las hace ser poco acogedoras, no aconsejo ir en invierno…si bien nos esperaron con la estufa a Pellet prendida la cabaña no estaba temperada y la primera noche pasamos mucho frío. Por el precio creo se puede buscar mejor opción. »
« Do not go here. Terrible service, bad food, tiny run down roomes that come apart (shower fixtures falling down etc.). We had to give back the food as its was so bad. Customer service did not help at all - no discount provided. This place may have been good 10+ years ago. No upgrades to any of the dirty old furniture since then. Today it is a dump. »
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