Les notes se basent sur un nombre total de 432 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3,9 sur 5
Recommandé par 81 % des clients
4,2 Propreté de la chambre
4,0 Services et personnel
4,0 Confort de la chambre
4,0 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
5 sur 5
par un voyageur vérifié de UK

Good location for our visit to Reims.

Publié le 3 août 2016
Les + : High levels of service.
Situation : Good location and very quiet, but a short walk to the old centre of the city.
As you would expect from Mercure, the hotel was very clean and comfortable. What stood out about this hotel though was the staff particularly on reception. Exceptional and a special thank you to Claire for her information on Reims and sorting out every detail for a memorable stay and forwarding on items we left in our room.
2 sur 5
par un voyageur vérifié de Socal, USA

Dated and dark

Publié le 27 juil. 2016
Les + : The location was great for walking to the Cathedral and shopping.
Les - : update the décor in the rooms, change the rusted tub, fix plumbing
Situation : City center and cathedral
This hotel is at best a 2.5 star. Water from the sink leaked onto the floor because the drain pipe was broken and we had to use the limited towels they gave us to soak up the water. We complained about the leak but it was never fixed during our 3 night stay.
4 sur 5
par un voyageur vérifié

Useful hotel for a stop over and a quick town walk

Publié le 16 juil. 2016
Easy to find, safe parking, good wifi, great stay and for the price really excellent. Close to walk to town and see the Cathedral and the local city center street life.
4 sur 5
par un voyageur vérifié de Wells, Somerset

Beware of the breakfast tariffs !

Publié le 5 juil. 2016
Les + : Room comfort
Les - : Transparency about pricing
We've stayed at the Mercure Reims a number of times over the years and it's always been comfortable and convenient. This time we were just as satisfied with the room but very unhappy with the breakfast prices. Breakfast was advertised at between 8 - 18 Euros and as we only had taken a light continental breakfast both days, we were confident we were paying a basic price. However, when we checked out we were charged 18 Euros each... we queried this as we had only had coffee and bread. We were told that had we taken our breakfast in the bar it would had been 8 Euros, but as we'd sat in the restaurant it was 18 Euros - and this was the price even if we'd only had coffee !!! There were no posters, signs or menus explaining this anywhere that we had seen - when we queried it we were told we should have asked ! We feel that by not advertising their prices openly, guests are unwittingly being manipulated into taking their breakfast in the restaurant in order to pay the higher charge. During our stay we saw no-one having breakfast in the bar.
4 sur 5
par un voyageur vérifié

Restful Reims

Publié le 9 mai 2016 sur Hotels
We were impressed by the value for money of this hotel, as well as the quiet rooms, given its central location.
4 sur 5
par Harold de Geleen

Prima

Publié le 2 mai 2016 sur Hotels
Prima hotel
4 sur 5
par un voyageur vérifié

Good central Reims hotel

Publié le 27 avr. 2016 sur Hotels
The reception team were very helpful and the room was clean, tidy and quiet. The centre of Reims was a 10 minute walk away and the off street car parking was good if a little expensive.
4 sur 5
par un voyageur vérifié

Hôtel confortable bien situé

Publié le 27 avr. 2016 sur Hotels
Séjour en couple dans cet établissement bien situé , proche des lieux d'intérêt À souligner la qualité et la diversité du buffet pour le petit déjeuner
5 sur 5
par Claus friis de Haderslev

Glimrende pariserhotel

Publié le 25 avr. 2016 sur Hotels
Glimrende hotel med en super service ikke mindst var servicen i receptionen fremragende. Vi kommer helt klart tilbage.
2 sur 5
par un voyageur vérifié

Good location

Publié le 24 avr. 2016
Les + : Location, parking
Les - : Heating system
Situation : Close to the Cathedral and city center
Problems with heating system, no temperature control