« The stay itself was good.
However, the hotel has double-charged my reservation: a payment through hotels.com and a separate payment to the hotel itself. This was discovered the day of check-out.
The team at the reception indicated that the could only give me a voucher for a future stay. Upon insisting, they agreed to request a credit note.
However, 1 month after the issue I have not received my money.
This hotel has committed unfair practices! »