Régence de Kediri - Nos maisons d'hôte de charme

« I have booked for 6 nights. When I saw how dirty was the bathroom and that there was no light from the outside ( the room looks like a prison cell), I called hotels.com immediately to cancel my booking for the 5 remaining nights. They couldn't reach the manager and nobody answered their calls. In the morning, before checking out, the staff was able to join the manager by phone. I explained the situation and she agreed to refund me the 5 remains nights. But .... one week later, it appears that...

« The private onsen facility was exceptional; however, its limited availability to a single use per stay was a notable drawback. The staff demonstrated outstanding professionalism and a welcoming demeanor. The retail establishment was situated at a considerable distance from the hotel premises. Furthermore, the public onsen was unfortunately out of service during our visit. »