2/10 Horrible
Louis T.
6 janv. 2025
Les points faibles : Propreté
Awful. Run Away. Don't Plan To Sleep Through Water Noise Or Talk to Management
1. Water pipe noise in bedroom from pool directly above PH 04 all night the first night. Took management 24 hours to stop it temporarily. Noise kept coming back, and when they got around to it, they would stop the noise. Management admitted that's a problem with PH 04 -- after they got our money and after we'd complained for three days.2. Water leaks visible in ceiling and walls.3. Bedroom windows face the hall which has a motion sensor light so whenever anyone walks down the hall the bedroom gets the light - even with the shades down.4. Third day there was no hot water. Surprisingly it was fixed in an hour with new flashlight batteries.5. Management tries to ignore the issues by not responding to complaints. One phone number is disconnected. Another phone goes to voice mail.6. VRBO answers its phone and service rep tried calling Nola Homes (the management company) but didn't get an answer either. They say it's Nola's problem. Wait times were between 20-40 minutes with VRBO.7. Asked for partial refund and Nola and VRBO ignored request - no response. Will call credit card company to file a dispute.8. Messages from Nola Homes are all automated and have nothing to do with questions asked.\9. Check-in rep was 30 minutes late.10. Neighborhood is what you'd expect - a mix of new but mostly run-down buildings. View from terrace is of the run down area with 2 slivers of ocean in front of you. If you look to the side you can see more ocean. Pics very deceptive.
Louis T.
Séjour de 7 nuits en décembre 2024