Province méridionale : Auberges de jeunesse

« We booked and paid via hotel.com BUT when we arrived the manager explained Expedia instructed him to charge us for the room. We spent 2 hours chatting with hotels.com whereby they promised to refund us, so we also paid cash (so double) while waiting for hotels.com to refund us. BUT we now received a email explaining they could NOT get in contact with hotel and will NOT REFUND us! »

« Nice place »

« I am Japanese. I was able to make some very good memories at Hikkaduwa. The hostel is clean and close to the beach and restaurants. I also liked the friendly staff. There is also a barber shop on site. I also got a haircut. Skills are high. thank you. I will stay this place again next time. Don't tell the Japanese people. »

« I arrived later in the day on a dark road to a dark villa behind a locked gate. When my driver phoned the property, the manager stated the hotel had no record of my reservation and seemed to not be aware of the hotels.com platform at all. Concerned about this lapse when I had a confirmed, paid reservation, I no longer felt secure and proceeded to find alternative accommodation in town. The hotel first refused to issue me a refund, instead shifting the blame to a “miscommunication” with my...