The hotel, in true Positano fashion, is 117 stairs up from the beach. The owner could not be nicer and more friendly. Other reviews mention all the stairs but that is the nature of Positano. If you take a cab to the hotel you will have to go down many steps (with your luggage) to reach it but the views and hospitality to me were well worth it. The owner did arrange for an employer to carry our bags across the beach to the path leading to the main dock upon our departure. This place does not have a front desk or concierge desk but the owner checked us in when we called her at the door and upgraded our room due to several cancellations she had just received due to weather.
She, the owner, had great restaurant suggestions and was very helpful and friendly each morning when she came by the room with wonderful in room breakfast each day. So we had breakfast and coffee on our private balcony each morning overlooking the ocean...exactly what I wanted on my trip to Positano. It was not right in the heart of town with restaurant and night noise. Weather permitting, you can leave your balcony doors open and fall asleep to the sound of the waves on the beach.