2/10 Horrible
Teresa
29 juil. 2025
Les points faibles : PropretĂ©, personnel et service, Ă©quipements et infrastructures et conditions de lâhĂ©bergement
My stay at the DoubleTree Hilton Pleasanton was far from the experience I had hoped for. What began as a fun softball tournament getaway with my daughter quickly turned into a frustrating ordeal.
While enjoying the hot tub with friends, I brought my phone and placed it on top of a towel nearby. As I turned to chat with someone, I heard a thud. Turning back, I saw a housekeeper had dropped my towel onto the ground and walked away without a word. I noticed the towel was crumpled and my phone was no longer visible. When I lifted the towel, I found my phone face-down on the concreteâwith a large crack in the corner.
I tried to get the employeeâs attention, but he didnât respond. So I went straight to the front desk to report the incident. Unfortunately, I was treated dismissively and told the manager would contact me as soon as he arrived. I never heard back.
The next day, I spoke with the housekeeping manager, who listened but didnât take any notes or record the issue. Still, nothing was resolved. I followed up again with the front desk, and this time I spoke to the general manager. Once more, I explained the situation in detail. I was assured everything would be taken care of.
I followed up with two phone calls and emails to the managerâbut still received no response.
Firepit propane tanks were empty both nights. The hot water in our room was luke warm and the hotel was so noisy at night. The staff never did anything about it.
Teresa
Séjour de 2 nuits en juillet 2025