Réservez vos activités et excursions : Plage du complexe Kani Beach

Kagi is a beautiful resort, with an exceptional house reef and remarkable marine life. We enjoyed the vast majority of our stay. Unfortunately, one incident was entirely out of keeping with the standard one would expect from a property positioned at this level. My wife returned to the all-you-can-eat buffet and was told by a staff member that she could only dine “one time” and was asked to leave in front of other guests. Management later apologized and confirmed that no such policy exists. This made the incident all the more difficult to understand. After we raised the matter of compensation, we were offered 20% off massages we would still have had to purchase. For a resort presenting itself as a luxury property, we found this response rather inadequate. True luxury is not simply beautiful surroundings; it is also discretion, judgment and the ability to handle mistakes properly. It is a pity, as the rest of our stay was very enjoyable and several other members of staff were genuinely exceptional.

The frontline staffs here were amazing: special thanks to Luna, Claire, Saroj, Shifaz, Rajtha, Wichu, and Sulman for their flawless service during our 2-week stay. However, the management severely limits the experience for a $10.000/week holiday. The culture clearly starts from the top: we saw the GM many times during mornings walks and evening drink events, and he never bothered to say hello to us.This poor leadership reflects in the resort's highly restrictive "all-inclusive" package, which inexplicably excludes food orders after 3:00 PM. To make matters worse, on our departure day, the all-inclusive package cut off strictly at 12:00 PM, even though our transfer was organized for 8:00 PM, leaving us without benefits. They nickel-and-dime you for everything, including daily life vest rentals and almost $13 to pump air into an inflatable toys. Furthermore, the shallow lagoon is completely empty of sea life, and the resort charges an astronomical $175 per person just to take a boat to a decent snorkeling spot. To top it off, the spa pricing is extortionate: charging nearly $800 USD (excluding taxes) for a 60-minute couples massage. Finally, the beach pool villas have zero sea view due to dense bushes blocking the deck, making it feel boxed in like a cage.Because of all this pettiness, my final rating is that hotel top management considers the customers as milk cows. Excellent service from the team, but the property rules and luxury price-gouging need serious intervention