Palaces à Pisac

"Très bel hôtel, bien situé avec un personnel très serviable. Les chambres sont très confortables. Le déjeuner est très bon. Le seul mauvais point est que les chambres donnent sur une cour intérieure où les gens déjeunent donc c’est bruyant le matin assez tôt. "

"Hôtel très bien tenu en tous points. Situé au centre, parfait pour découvrir la ville de Cuzco"

"good service. Clean and comfy room. "

"Personnel agréable Petit déjeuner de qualité mais pas si on le demande à emporter Parties communes froides Belle vue de la terrasse"

"We had a truly wonderful experience at this hotel. The rooms are beautiful, comfortable, and perfectly matched our expectations. The hotel itself is in excellent condition — modern, clean, and very well maintained. Breakfast was top-notch: tasty, varied, and high quality. The staff were incredibly welcoming, friendly, and always available. We were well taken care of throughout our stay, and everyone at reception was warm and smiling. I genuinely felt comfortable and at ease the entire time. We had originally booked another hotel in the city center, but after a disappointing experience there, we decided to switch — and we were pleasantly surprised by this place. Our stay was so enjoyable that we ended up extending by an extra night. Yes, it’s slightly outside the city center, but taxis are inexpensive. Honestly, it’s far better to stay in a hotel like this with excellent service than to be stuck in a noisy, outdated hotel downtown. I highly recommend this place."

"Our stay at this hotel was an absolute disaster. From the moment we arrived late at night (around 11 PM), it was clear that nothing matched what we had booked. The room we were given: • Was not the one we reserved, • Was dirty, with no towels provided, • Freezing cold, with heating charged at an extra $5 (!), • And the bathroom was in a dreadful, almost unusable condition. We immediately went to the front desk. The staff — to be fair, polite — admitted they didn’t have the room we had booked, and simply offered us the option to leave. At midnight, that is absolutely unacceptable. With no other option, we were forced to stay the night in completely unacceptable conditions. We checked out the next morning and booked another hotel — and the contrast was night and day: professional staff, clean rooms, excellent service. No regrets at all about leaving. To clarify: • Expedia refunded the first night due to the serious issues. • The hotel itself refunded the second night — which says a lot. The breakfast was a joke, with practically nothing to eat. The hotel is old, poorly maintained, dirty, and should not be accepting guests in this condition. ⸻ 🚫 Bottom line: avoid this place at all costs. I’ve stayed in many hotels, and this was by far one of the worst experiences I’ve ever had. The photos and online descriptions are misleading. Do yourself a favor and book elsewhere."

"Hôtel type hacienda Excellent petit déjeuner En ville près place des Armes tout se fait à pieds "

"Proche de la gare Perurail. Personnel serviable. Grandes chambres."

"Beautiful hotel with a lot of historic details. Big confortable rooms, nice restaurant with fireplace. Good breakfeast. Ideally located in the historic center with everything walking distance."