2/10 Horrible
Sze Man
Voyage en couple
4 sept. 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The facilities are very old and broken. When I opened the water in the bathtub, the water came out was yellow is color. I contacted the hotel staff and they send some staffs check and repair. They fixed for 1 hour and told me they will send someone to fix again tomorrow morning and maybe it is the color of the bathroom light that caused me to think the water is yellow in color. But I think it is definitely not the case and the explanation is not acceptable. The water is not mild yellow color at all. The pipe may be very old and caused the water color become yellow in color. I am so worried that I cannot get into the bathtub at all even they said they "fixed it" as the water is still same yellow color after they "fixed it".
Then, after a while, I found out the toilet is easily got stuck. I contacted the staff again and they sent someone to fix.
One more thing which I found not acceptable is that when I check-in the hotel, that staff told me that the breakfast included is not buffet, I have to choose from the menu list when I check-in. I chose what I wanted and they asked me if I want to have breakfast in my room or in the hotel restaurant. I chose to eat my breakfast at my room at 7am. At 7.05am, they called me and said breakfast cannot send to me room and I need to go to restaurant to eat. I almost missed my flight for the late notice. The breakfast is NOT TASTY and COLD.
The hotel price per day is over HKD$1800 dollar , for this price range, it is really NOT ACCEPTABLE!
Sze Man
Séjour de 1 nuit en septembre 2023