6/10 Satisfaisant
Bruce
Voyage en famille avec de jeunes enfants
3 déc. 2025
Les points forts : Propreté et équipements
This review is based on what I felt was such a lack of consideration for our experience. We'd planned this trip for a year, and 3/6 days there was completely impacted by the hotel outsourcing itself to a huge wedding that ran for several days. All facilities and amenities were impacted. Staff were clearly stressed, and my family and I felt the intensity of the experience for everyone. I have no doubt this is an excellent resort, but the fact that the beach and pool were populated by structures and wedding paraphenalia, impacting everyone else, was in my opinion not only disappointing, but unethical. I do wish to thank personally the manager of wedding event, Rene, who did his best to care for the experience of people not part of the wedding. Rene was professional and kind, and greatly improved what had started as a very disappointing experience for this first half of the trip. I would implore New World to deliver the experience it contracts for a sizeable payment, which describes an experience not at all commensurate with our experience, or to inform paying customers such as ourselves that the experience would be significantly compromised. We would never have stayed at New World if we'd been informed prior.
Bruce
Séjour de 6 nuits en novembre 2025
