While The Scottsdale Resort and Spa, Curio Collection by Hilton is undeniably beautifulâthe grounds, pool, and outdoor spaces are stunningâthatâs unfortunately where the positives end.
From the start, I was surprised by hidden fees that werenât disclosed up front. Access to the sauna and steam room is $40 per personâa detail not mentioned on the website until after youâve made your reservation. Self-parking is $45 per day, and the speakeasy is reservation-only, which wasnât clearly communicated anywhere.
Service was another letdown. The pool bar staff blatantly ignored meâI didnât âlookâ like their usual guest, which was both uncomfortable and unacceptable. Adding to the confusion, the bar accepts Apple Pay, but the front desk does not. Why is there inconsistency in payment options at the same property?
Additionally, amenities were lacking. The Social Boardroom with the pool table was locked at 10 a.m. and only open Monday to Friday from 5 p.m. to midnightânot exactly convenient for a relaxing stay. No microwave in the room either, which is a basic expectation in this price range.
The staff were polite and apologetic, but not actually helpful in resolving issues. If youâre looking for a relaxing, all-inclusive-feel getaway where you can truly unwind after paying upfrontâthis isnât it. Be prepared to pay extra for everything and to be reminded often that youâre still on the clock for your vacation.