2/10 Horrible
Julie
Voyage en famille
2 mars 2024
Les points faibles : Personnel et service
On our way from Montreal to Myrtle Beach with the kids, we booked a night there in order to make the trip easier for the kids. Since the plan was to leave after the kids' school, we knew we would arrive late (between midnight and 1 a.m.), so three days prior to the scheduled date, I called the number on the website. Seemed like I got a person from a call center, but the service was ok. I was supposed to receive a call from a manager from the hotel, which never happenned.
Good news! Online, it says that if you reserve with a credit card, the room is kept even for late arrivals.
Second good news! We traveled with another family and they arrived earlier. They went to the front desk to make sure they would keep the room for us.
Well, what we tried so hard to prevent happened.
We arrived at 1 a.m. after 8 hours of driving. The kids and ourselves were exhausted. No room available: they were cleaning the remaining ones, so we waited half an hour.
Instead of asking if we needed anything, a coffee, please use the free wi-fi, maybe your kids would like something while you wait? Nope, we felt like we were interrupting a couple listening to their TV in their own living room.
Dr Phil was chatting with another TV host so loud that we had a hard time talking to each other. Employees were exchanging pleasanteries and laughs at the front desk.
When our room was finally ready, around 1:45 a.m., we went. Next to the elevator with an A/C unit that sounded like a diesel truck. Great.
Julie
Séjour de 1 nuit en mars 2024