Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
My husband and I are extremely disappointed. If you could take pictures or video of the smell it would sum everything up. After 14 hours of driving we arrived at the office to get the key for the room and when we went in to check everything out we noticed a urine smell and other gross smells. We checked the beds and in one of the queen beds we found urine that was soaked through the mattress cover and it was on the clean sheets and the comforter. There was hair in the king bed. The bathrooms were not very clean. We had to actually wipe the toilets down before we could use them. Where you hang your towels had something all over the wall. Dirty smelly rugs/carpet in the bedrooms. Nothing had been washed. The bathrooms rugs looked like they had never been washed. The dryer would not dry our clothes no matter the size of load. The table cover had food and stains all over it - it had not been washed. It was filthy. This was our first family vacation in 4 years and it was not a great experience. The guy that works there tried to help, but we didn't want to be moved to another room just to be moved again. There was another room he wanted to move us to, but no washer/dryer. I didn't want to spend my time cleaning, moving or going to a laundry mat (that had 1 washer/dryer for an entire floor). We ended up getting clean mattress covers and sheets (no flat sheets for the queen beds and no clean pillow cases). They couldn't give us clean bedspreads, so we had to go and buy new blankets and pillows. We also bought Febreze, lysol and cleaning supplies so we could wipe everything down and try to get rid of the awful smell. I asked if they could do anything for the awful experience and everything we had to do just to be able to stay there. They said that they can’t. It has to do with the owner. We obviously had no where else to go or we would have wanted our money back and stayed somewhere else.