The advertised photo of the outside scenery is nothing like that in person day nor night. Before arriving, I made a call to inform the Hotel my arrival wouldn't be exactly at 3pm as book through Expedia due to traffic. I was told that they didn't do 3pm check-in's only 4pm, but they've find a room available if the arrival is before 4pm. Once arrived I was told the key for the room would have to be returned the next for a new set. They supposedly were resetting room locks, but my guest and I were the only ones when checking in told this. The room (poolside) I was given was infested with ants crawling unto me while sitting on the bed, luggage, tables, and I seen that they were crawling from the patio door. I was only in the room less than 20 minutes. I was given free breakfast vouchers for the inconvenience along with a new room. The new room still had ants crawling from the shower drain, and the window side of the nightstand of the new room. The next day when I gave the temporary key back for the actual sets, once back from the day out neither keys worked for the room. I had to travel multiple times from the 5th floor to the front desk just for one of the two keys to actual work for the room. In both rooms when it came to the garbage cans, the bag wasn't placed in it, its left to the guest to do. That may be minor, but with all these inconvenience's that I experienced just added to this hotel not meeting my expectations. I won't recommend nor stay again.
