Love Park City in the early fall off-season when it isn't busy yet, so we weren't surprised to see we were the only ones to book the unit that entire month into October. Figured that meant it wouldn't be a problem to get late checkout at noon, but we were even more pleased when our confirmation email said late checkout would allow us to stay until 1:00pm, but there might be a fee if we wanted to stay later than 1:00. So we emailed ahead and asked for a checkout at 1:00. They said no problem, but their policy was checkout at 10:00am, complimentary checkout until 11:00am. They charge $25 an hour after 11:00am. It was unwise of us to make plans that would keep us there until after 10:00am without being sure we could get a late checkout, but we didn't think it would be a problem given the wide open booking schedule. After explaining to management that our booking email detailed 1:00 as the complimentary late checkout time, they determined it would be appropriate to charge us $25 to stay until the "complimentary" 1:00pm checkout time. If that was the only confusing thing, it wouldn't have been so much of an issue for us. However, the inconsistency of information continued. The emailed instructions asked us to leave the garage door unlocked to allow cleaners in when you leave. The house instructions said lock every door when you leave. The email instructions said park in the garage and emphasized a permit was not needed to park at the rental. However, our suburban wouldn't fit in the underground garage with the other tenant's car parked down there, too. So we had to park in the outside stalls even though the house instructions said you must have a permit to park in the outdoor stalls (we couldn't find a parking permit in the unit).
Another confusing message was a laminated note in the house that detailed how unusually cold it has been in Utah with deep freezes that might make the pipes freeze because of the unusual weather. Those conditions required special fireplace instructions to avoid freezing pipes (don't use fireplace more than 30 minutes). If I weren't local, I wouldn't know that was a note left over from the past winter (7 months ago) and I would have been very nervous about our pipes freezing if I didn't know pipes freezing in a Utah September really would be incredibly rare.
The icing on the cake was that after we checked out and went home, I got a text at 8:00pm that night reminding me of the checkout procedures and then saying our checkout was at 10:00am *5 months in the future.* So now I'm needing to keep an eye on my credit card to make sure my 2 night stay doesn't turn into a long term mess.
We stay at airbnbs quite frequently. This is the first time we've been to one where the unit has been clean and well stocked (kitchen was great!), but we felt uncomfortable because of so many conflicting and downright strange messages from the management of the unit.