2/10 Horrible
Melissa
Voyage en famille
1 janv. 2026
Les points faibles : Propreté et équipements
I filtered on “hotel” and this property came up. I booked it (non refundable). Horrible experience when we arrived there. This property is a building with lots of apartments. It is not a hotel. It is not exactly an apart’hotel either. It has zero facilities. No reception. No staff on site. Terrible service experience. No staff available on the phone before 9am. Just a centralised person on the phone for emergencies who knows nothing and can’t help at all. Not suitable for international travellers arriving at CDG before 9am. We stayed on the street at 7am in the dark in paris with our 2 young children, 3 and 6 years old and 4 large suitcases. We had to urgently book a real hotel who could welcome us before check in time (at 3 or 4pm), store our luggages and offer a lobby area with bathrooms for us and the kids. We asked the property to refund us as we didn’t end up staying there and they refused. We lost over $550. No commercial gesture. No empathy. Nothing. Avoid unless paris is full at 99.999%.
Melissa
Séjour de 1 nuit en décembre 2025