2/10 Horrible
Len E.
12 oct. 2024
Les points forts : Propreté
Stayz is fine, the apartment is excellent but avoid Pick a Flat like the Plague!
This apartment is outstanding and the location is excellent, particularly for younger children.
My wife and I planned to stay in Paris with one of our daughters and her family.
Stayz management was, as usual, very good.
However, two things happened:
- I became ill and was unable to travel; and
- Management of the booking was changed from
Stayz to Pick a Flat.
From the moment that happened, management of the booking was very poor indeed.
I advised Pick a Flat that I could not travel to France on multiple occasions and asked them to send all future correspondence directly to my son in law.
(I must have sent more than 15 emails to that effect and I rang their office three times and spoke to three different people, all to no effect. All correspondence was sent directly to me (in Australia!), causing inconvenience on many occasions.
The worst example occurred at the airport.
I had booked a car to take the family from the airport to the apartment and had emphasised to Pick a Flat at least three times that the driver would need to contact my son in law directly.
Nevertheless, at the appointed time I received a phone call from the driver to ask where I was!
I explained that I was sitting at my desk in Australia, gave him my son in law’s phone number and hurriedly rang my son in law!
All finished well, once Pick a Flat were no longer involved.
Summary: Outstanding for a group
Be very wary of Pick a Flat
Len E.
Séjour de 8 nuits en septembre 2024