We arrived to the unit to discover that it had not been cleaned, the master bedroom had no bed linens, mold in the master bathroom on the ceiling, an entire bag of trash was in the foyer, dirty dishes in the sick, laundry in the dryer, a full dishwasher, no hand towels or soap in the bathrooms, no trash bags & the place was filthy. We immediately contacted the property owners. They apologized & said someone would be there by 5:00 to clean. A guy finally showed up to clean, and this guy appeared to be strung out on drugs, smelled of urine, very dirty from head to toe, & appeared to be living out of the van he showed up in. My husband and I both felt as if this was a security issue, especially since we had 3 teenage girls with us. We had to have the girls leave the property, due to the security threat of this guy, while we waited outside until after 6:30 for this man to leave. After he finally left, we notified the property owners of all of the things that the guy failed to do. He failed to clean up the dirty dishes in the sink, failed to unload the dishwasher, failed to put the stack of rugs back where they each belonged & the unit was still filthy after he left. We told the property owners that we just wanted them to be aware of the situation and not to send him back. We also requested a new door access code to the unit because we did not want this guy to have access to our unit during our stay, we didnât feel safe. It was a big security threat to us. The property owners never replied until the next day. The owner Chris apologized & said he could provide us with a new door code if we were in front of the door. I proceeded to leave the beach & walked back to the property to get the new code with Chris on the phone. Once there at the door, Chris stated that he would have to call me back about 3 hours later because he didnât have the paperwork to change the code. I clearly heard Chris state that the guy was a felon and that he doesnât know for sure if heâs on drugs or not. When I reiterated that we were eager to get a new door code & settle on some type of rebate for all of the issues, I stressed because the cleaner guy was an apparent felon. Chris flipped out on the phone & asked us to leave the property & proceeded to threaten my husband & I, stating that if he wasnât 5 hours away he would be there in person to look us in the eyes. Needless to say we left, found a new place to stay & disputed the entire trip for a refund. Not recommended!
