2/10
The condition of the room upon arrival was disgusting. The beds did not have sheets on them and the mattresses were covered in urine stains. There was a used diaper left in one of the drawers.The floor did not even look like it had been swept with stuff all over it. There weren't enough pillows or pillow cases for each of the beds. We found a couple of extra pillows but there were no cases for them so we were unable to use. There were dirty dishes left in the dishwasher, which I discovered the next day the dishwasher didn’t even work so someone had to come out to fix that.I texted the number they said to contact “24/7/365” with these concerns and did not receive any response until the next day when they asked for feedback on check-in experience. I gave a poor rating and they finally replied asking me what was wrong as if they never even got the first message. However, the only thing they offered to fix was the trash (we had already picked up the day before) and the pillows, but they wouldn’t bring unless we gave them an exact count of pillows in the room. We were on vacation. Shouldn’t have to come all the way inside to count pillows just to receive basic necessities of the room. We loved everything else about Edgewater property and location, but I will never rent another property managed by Southern Vacation Rentals!
katie v.
Séjour de 4 nuits en avril 2025