Incredible's Hideaway - 3 bed Windsor Hills condo, SLEEPS 8, 1.5 miles from WDW!
Welcome to Incredibles Hideaway, an incredible second floor 3 bedroom / 2 bathroom condo in the highly sought after gated resort of Windsor Hills. We have a great selection of privately owned condos and townhouses available here, each designed with your vacation enjoyment in mind, and Incredibles Hideaway is a great example of that.
Why Incredibles Hideaway
Less than a 2 minute walk to the main clubhouse, pool and water park
2 miles from Walt Disney World
All resort amenities are included in the price
Features a King size master suite
Full size washer and dryer in unit
Tiled floors throughout
Free high speed Wi-Fi and upgraded cable package
Gated resort style community manned 24 hours a day
Shops and restaurants within easy walking distance
All towels, linens and crockery provided
Very competitively priced for a home of this standard, this superbly appointed home offers fantastic value for money providing, as it does, tremendous resort style amenities, in a secure gated community, located just 2 miles away from Walt Disney World.
Incredibles Hideaway is a 3 bedroom / 2 bathroom second floor condo in block number 2 of Windsor Hills. This floor plan is the biggest of any condo in Windsor Hills and with 1410 sq ft of living area to enjoy it provides plenty of room to relax, while the resort amenities provide a host of options for those who are more energetic!
Located less than a 2 minute walk from the main clubhouse and pool area, complete with a superb water park, Incredibles Hideaway provides an enjoyable view of some of the resort amenities which can be enjoyed from your private patio. As you would expect, this lovely condo also comes extremely well equipped.
A little more room is always a good thing for a family on vacation, but Incredibles Hideaway still has a relaxing feel to it, which probably comes from the soothing pastel shades chosen to decorate the condo. The tasteful furnishings, the amount of thought that has gone into preparing the home, and the themed bedroom that kids will really love, all combine to make this lovely condo an ideal choice for a family vacation.
Incredibles Hideaway sleeps 8 people comfortably, and this is where the extra living space really does come into play. The bedrooms consist of one King size master which has full en-suite facilities, a Queen room which is very nicely decorated too, and a third bedroom which houses 2 sets of twin bunk beds, themed for children featuring their favorite Incredible characters. The Queen and Bunk bedrooms share the second full bathroom. We should also at this point add that all towels and linens are provided for your stay, another great feature offered in your home from home.
Incredibles Hideaway also boasts a compact kitchen, spacious living room and dining area, and a laundry room with a full size washer and dryer. The main living area features a large flat screen television, perfect for watching a family movie, and with an upgraded cable package too, there are plenty of those available.
*Every room has a wall mounted TV, and please note that the condominium also has high speed wireless Internet access, which is offered complimentary to all our guests. High speed wireless Internet access is also complimentary when you relax by the pool and waterslides.
Another really attractive feature of this home is that all the floors are either tiled or have laminate flooring, so no carpets to worry about here, something that is proving to be increasingly popular with guests.
After enjoying a memorable day at the theme parks everyone will surely appreciate the well stocked kitchen with a dishwasher, microwave, full size refrigerator and freezer, stove, coffee machine, toaster, waste disposal on offer as well as all the hand held appliances you would expect. With all kitchen utensils and crockery provided too, and a dining area with ample seating for 6, everything is there for you to both prepare, and enjoy, a home cooked family meal.
A patio door from the living area leads onto a small balcony furnished with a table and chairs, which faces East and sees the early morning sun. It is a very nice place to just sit and relax and perhaps plan your next Incredible adventure over breakfast.
Incredibles Hideaway has been incredibly popular over the years and really is an impressive option for all the family, from those who want superb resort style amenities, to families just looking to relax. Incidentally, for those who have difficulty with stairs, this second floor unit has that covered too as there are 2 elevators servicing the building, so no worries there.
We really hope you have enjoyed viewing Incredibles Hideaway and look forward so much to welcoming you on your next vacation. Your family will certainly thank you for it, and so will we!
Windsor Hills Resort
Windsor Hills is a beautiful, family-friendly, gated resort community in Kissimmee, Florida (south of Orlando). Situated only two miles from Walt Disney World® Resort, it’s located within easy reach of most of Orlando's top attractions. The Windsor Hills villas each have private, screened-in pools in addition to the fabulous community pool and kids’ water park. This secure, 24/7 guarded community has everything and more for your family vacation.
Some of Windsor Hills’ notable features include a luxurious zero-entry pool, water park with fountains and water slides, a hot tub/spa, and a toddler splash pad. There are plenty of recreational areas, including tennis, basketball, and volleyball courts for everyone. There’s even a putting green! Windsor Hills also features multiple playgrounds for the children, including a large castle-style playground.
The enormous Windsor Hills clubhouse overlooks the double Olympic-sized swimming pool and houses billiards tables, a video game area, a marketplace with grill, a fitness room with top of the line fitness equipment, a high definition surround sound movie theater, and other outdoor recreational activities. It’s a relaxing, playful atmosphere for the entire family!
No other private vacation home rental community in this area has what Windsor Hills has to offer, which is why it is the number one resort for many visitors. The facilities are as good as anywhere in the Orlando/Disney area, and you won't have to break the bank to enjoy them.
All Windsor Hills vacation rentals are located less than 10 minutes from Walt Disney World, just one mile from the attraction-packed Highway 192, less than a mile from a Walmart Supercenter and gas station, about 2.5 miles from I-4, and 10 minutes from Celebration, the community designed and built by Disney. There are plenty of dining and shopping options nearby.
Universal Orlando Resort is about 21 minutes away, and Sea World about 19 minutes, traffic permitting. Kennedy Space Center at Cape Canaveral is just over an hour away. In the other direction, Clearwater Beach is about an hour and a half drive.
There are several golf courses within easy reach, including Mystic Dunes, a 72-par public course designed by Champions Tour Player and NBC Golf Analyst Gary Koch. It’s literally a five minute walk away. Legends course at Orange Lake (5 minute drive) and the beautiful course at Celebration (15 minute drive) are also nearby.
The Windsor Hills resort is home to approximately 320 condos, 210 townhomes, and 470 single-family homes spread across a beautifully maintained and landscaped community. Their 24 hour manned gates and computerized security system track every guest, visitor, and delivery that enters the community, providing a safe and secure environment for your family vacation.
Distance to Popular Orlando Area Attractions
Walt Disney World® Resort: 7 minutes (2.6 miles)
Universal Orlando Resort: 21 minutes (15.4 miles)
SeaWorld Orlando: 19 minutes (11.6 miles)
Orlando International Airport (MCO): 27 minutes (23.4 miles)
ESPN Wide World of Sports Complex: 9 minutes (4.7 miles)
Downtown Orlando: 27 minutes (23.4 miles)
Cape Canaveral: 64 minutes (66.7 miles)
Clearwater Beach: 85 minutes (88.2 miles)
Frequently asked questions.
* Check in time is 4.00pm. Check out time is 10.00am.
Early check in and late check out may be available for an additional fee if the home allows. Please ask for further details.
* We take a 25% deposit at the time of booking, with the balance due 30 days prior to arrival. If you are planning to stay within the next 30 days then full payment will be due at the time of booking to secure the home.
* Guests are not required to check in at our office in Celebration. You will be going straight to the property on arrival, and using a unique access code to gain entry. Your arrival pack, sent 3-5 days prior to arrival will have all this information, as well as the address, directions, and internet password for the property.
* Like all vacation homes our homes are classed as self catering accommodation. We do provide starter supplies of soap, toilet tissue, shampoo, detergent and dishwasher tablets, but guests are expected to replenish them during their stay.
Services et équipements
Plage
Serviettes de plage
Piscine/spa
Piscine chauffée
Piscine commune
Internet
Disponible dans l’appartement condo : Wi-Fi gratuit
Parking et transports
Parking sur place
Cuisine
Batterie de cuisine, vaisselle, ustensiles
Cafetière ou bouilloire
Four
Four à micro-ondes
Grille-pain
Lave-vaisselle
Mixeur
Plaque de cuisson
Réfrigérateur
Restauration
Table à manger
Chambres
3 chambres
Draps fournis
Salle de bain
2 salles de bain
Baignoire ou douche
Douche
Serviettes fournies
Espaces de vie
Salle à manger séparée
Salle de séjour
Table à manger
Divertissements
Jeux vidéo
Télévision avec chaînes par câble ou par satellite
Espaces extérieurs
Balcon
Mobilier d’extérieur
Buanderie
Blanchisserie
Machine à laver
Confort
Chauffage
Climatisation
Animaux de compagnie
Animaux de compagnie non admis
Accessibilité
Si vous avez une demande spéciale concernant l’accessibilité, veuillez contacter l’hébergement aux coordonnées figurant sur votre confirmation de réservation.
Ascenseur
Chemin d’accès à l’entrée bien éclairé
Hébergement de plain-pied
Moquette fine dans les parties communes
Sol en carrelage dans les parties communes
Hébergement non-fumeurs
Services et équipements
Fer et planche à repasser
Points forts de l’endroit
Près d’un centre de boutiques outlet
Près d’un hôpital
Activités
Piscine chauffée
Salle d’arcade/de jeux vidéo
Salle de sport
Tennis
Basket-ball à proximité
Équitation à proximité
Golf à proximité
Natation à proximité
Observation d’oiseaux à proximité
Parc de loisirs à proximité
Visites de vignobles à proximité
Dispositifs de sécurité
Aucun détecteur de monoxyde de carbone ni aucun appareil à gaz (l’hôte a indiqué que l’hébergement n’était équipé d’aucun détecteur de monoxyde de carbone ni d’aucun appareil à gaz)
Détecteur de fumée (l’hôte a indiqué que l’hébergement était équipé d’un détecteur de fumée)
Extincteur
Serrure à pêne dormant
Informations générales
Hébergement situé au sein d’un complexe
Superficie de l’unité d’hébergement : 131 mètres carrés
Un e-mail contenant les instructions relatives à l'arrivée et au départ vous sera envoyé par l'hôte
Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique
Consignes de départ
L'hôte vous demande d'effectuer les tâches suivantes avant le départ :
Enlever les articles personnels et sortir les poubelles
Verrouiller les portes
À défaut, vous risquez de recevoir un avis négatif de la part de l’hôte.
Animaux domestiques
Animaux de compagnie non admis.
Enfants et lits supplémentaires
Les enfants sont admis
Événements
Événements non autorisés
Fumeurs/non-fumeurs
Hébergement non-fumeurs
Informations importantes
À savoir absolument
Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale, au sens de l’article 155 du Code général des impôts
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
Possibilité de location à long terme
L'hôte a indiqué que l'hébergement n'était équipé d'aucun détecteur de monoxyde de carbone ni d'aucun appareil à gaz
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et un verrou de sûreté
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
Cet hébergement est géré par notre partenaire, Abritel. Un e-mail d'Abritel contenant un lien vers un compte Abritel qui vous permettra de modifier ou d'annuler votre réservation
À propos du quartier
Dans le quartier Windsor Hills à Kissimmee, vous trouverez cet appartement en copropriété près de parcs de loisirs, près d'un parc aquatique. Les célèbres Mystic Dunes Golf Club et Parcours de golf Reunion Resort valent le détour si un minimum d'action est à l'ordre du jour. Vous préférez partir en mission shopping ? Les non moins emblématiques Vieille ville et Flamingo Crossings Town Center attendent votre visite ! Vous voyagez avec des enfants ? Ne manquez pas l'agréable Complexe de loisirs Walt Disney World® Resort. Découvrez également l'illustre ESPN Wide World of Sports Complex. Les points d'eau de la région vous permettront de vous adonner à différentes activités telles que la natation, tandis que ses écrins de nature offrent le décor idéal à tous ceux qui rêvent de tester les promenades à cheval. Consultez notre guide de voyage sur Kissimmee
Aéroport de Kissimmee Gateway (ISM) - 23 min en voiture
Restaurants
McDonald's
4 min en voiture
Starbucks
3 min en voiture
El Cafetal Bakery & Restaurant
3 min en voiture
Del Taco
3 min en voiture
IHOP
3 min en voiture
Foire aux questions
L'hébergement Incredible's Hideaway - 3 bed Windsor Hills condo, SLEEPS 8, 1.5 miles from WDW! dispose-t-il d'une piscine ?
Oui, cet hébergement dispose d'une piscine. Parmi les différents bassins de l'hébergement, on trouve une piscine chauffée.
Les animaux domestiques sont-ils admis dans l'hébergement ?
Non, les animaux de compagnie ne sont pas admis au sein de l'hébergement.
À combien s’élèvent les frais de parking ?
Un parking est disponible sur place.
Quelle est l'heure d'arrivée à l'hébergement Incredible's Hideaway - 3 bed Windsor Hills condo, SLEEPS 8, 1.5 miles from WDW! ?
Les arrivées sont prévues à partir de 16 h 00.
Quelle est l'heure de départ de l'hébergement Incredible's Hideaway - 3 bed Windsor Hills condo, SLEEPS 8, 1.5 miles from WDW! ?
Le départ a lieu à 10 h 00.
Où se situe l'hébergement ?
Cet appartement condo à l'atmosphère familiale à Kissimmee se trouve dans Windsor Hills, à 5 km de sites comme Island H2O Live! et Complexe de loisirs Walt Disney World® Resort. Mystic Dunes Golf Club est à 4,2 km de distance.
Avis sur l’hébergement Incredible's Hideaway - 3 bed Windsor Hills condo, SLEEPS 8, 1.5 miles from WDW!
Avis
Exceptionnel
Expedia Group vérifie tous les avis pour s’assurer que le client a bien réservé sur notre site. Pour encourager les clients à soumettre leur avis, nous envoyons un e-mail contenant un lien pour évaluer l’hôtel auquel nous joignons parfois une remise ou un bon de réduction Expedia Rewards à utiliser sur un prochain voyage. Nous publions tous les avis, qu’ils soient positifs ou négatifs, dans la mesure où ils respectent nos directives de contenu. Cette modération est automatisée. Tout refus est vérifié manuellement, et, si maintenu, l’auteur en est informé par e-mail motivé. Nous n’apportons aucune modification aux avis et ne contactons pas les auteurs. Nous retirons les avis après quatre ans, sauf pour les hébergements ayant peu d’avis.
Note des voyageurs de 10 (Excellent), d’après 106 avis sur 140.
10 – Excellent
106
Note des voyageurs de 8 (Bien), d’après 23 avis sur 140.
8 – Bien
23
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 140.
6 – Satisfaisant
5
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 140.
4 – Médiocre
5
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 140.
2 – Horrible
1
9,0
Propreté
9,6
Emplacement
Avis
Avis vérifié
8/10 Bien
Jessica K.
22 avr. 2026
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
We enjoyed our stay here! It’s conveniently located to Orlando attractions. Club house pool was great! The unit itself needs a deep clean and some renovations / updates. However, it still had all the amenities we were looking for.
Séjour de 6 nuits en avril 2026
Avis vérifié
10/10 Excellent
alison G.
24 mars 2026
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great stay. Communication was excellent. Clean and comfortable. Beautiful pool. Very close to the parks. Had a wonderful time. Thank you.
Séjour de 4 nuits en mars 2026
Avis vérifié
10/10 Excellent
Jamie O.
11 sept. 2022
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Excellent
Great place to stay
Séjour de 6 nuits en septembre 2022
Avis vérifié
10/10 Excellent
Leah A.
26 juil. 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
We had a great stay in the condo. The resort had a nice pool area. The condo was clean, quiet and the bed was comfortable. We would definitely stay again!
Séjour de 8 nuits en juillet 2025
Avis vérifié
10/10 Excellent
Merci M.
23 oct. 2022
Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce
Nice 3 bedroom
Had everything we needed, a fun pool and was close to Disney
Séjour de 7 nuits en octobre 2022
Avis vérifié
8/10 Bien
tim e.
6 août 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
July getaway
Place was great for the price
Séjour de 7 nuits en juillet 2024
Avis vérifié
10/10 Excellent
Jim H.
15 mars 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Florida getaway
Centrally located to all that central florida has to offer.
Séjour de 28 nuits en février 2025
Avis vérifié
10/10 Excellent
Kimberly H.
19 mai 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great Property
Very clean and close to parks. Lots of space and a great community pool. We would definitely stay here again!
Séjour de 5 nuits en mai 2023
Avis vérifié
8/10 Bien
Lindsey P.
29 juin 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Stay
Exactly as shown! Great location, close to Disney and very safe. Parking was very easy. Communication was wonderful.
Séjour de 3 nuits en juin 2025
Avis vérifié
10/10 Excellent
Trevor T.
9 janv. 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Beautiful resort, great location!
This resort was stunning, with a great pool, water slides, and hot tub that we spent most of our days in. Close to tons of stores (Walmart, Disney souvenirs, Target) and Starbucks. We definitely recommend!
Séjour de 4 nuits en janvier 2023
Avis vérifié
10/10 Excellent
Steven I.
22 juil. 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Disney Trip with Grandchildren
This was an excellent place to stay. The location to Disney is close and the water park was amazing. We had a good choice of restaurants that were close by as well. Overall, I don ’t think we could have made a better choice. The condo was very spacious, easy in and out, and again, so close to Disney.
Séjour de 7 nuits en juillet 2023
Avis vérifié
6/10 Satisfaisant
Christopher P.
4 avr. 2026
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great location, very easy access. Some minor troubles; A/C unit stopped functioning the first day but the unit owner was very quick to have it fixed. The master toilet was not great - needed plunged a lot, and the unit only had a sink plunger. I had to go buy a toilet plunger. There was a washer/dryer in the unit, but the washer probably needs replaced because it wouldn't balance for any load. The drum would bang and crash into the sides of the washer and sounded like a freight train was rolling through. We basically couldn't use it, unless we baby-sat the washer and corrected the balance a few times throughout the load. Few towels in the unit, and they were all small and poor quality. Honestly, minor things. We spent most of our time at Disney, and this location is amazing for that.
Séjour de 7 nuits en mars 2026
Avis vérifié
10/10 Excellent
Katherine I.
4 avr. 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great Location
We’ve stayed at Windsor hills before and love it. I understand that it’s a self sufficient unit but we’re a bit disappointed in the few supplies in the kitchen. Other then that, it’s a great location and we plan to return.
Séjour de 7 nuits en mars 2025
Avis provenant d’un site partenaire
10/10 Excellent
Lynda W.
20 janv. 2023
Close to everything!!
Our condo was clean, modern, and conveniently located near everything! It was so easy to get to the expressway. The pool and waterslide were big pluses. Staff was friendly and helpful.
Séjour de 6 nuits en janvier 2023
Avis vérifié
8/10 Bien
linda k.
15 avr. 2023
Les points forts : Propreté, arrivée, communication et emplacement
okay
Overall good, not enough silverware/utensils. Kids enjoyed pool, unit was nice.
Séjour de 5 nuits en avril 2023
Avis vérifié
10/10 Excellent
Daniel S.
28 déc. 2022
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Nice apartment near resorts
Pretty basic 3 bed 1&3/4 bath apartment. Tidy, and straightforward.
Séjour de 7 nuits en décembre 2022
Avis vérifié
10/10 Excellent
Voyageur vérifié
31 mai 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Suited Us Just Fine
We enjoyed our family vacation to Orlando parks and outlet shopping. The condo could use some decor updates (my opinion) but we found it to be clean and plenty spacious for our family of 5. The property management team was very responsive when we requested extra pillowcases. The pool area was great.
Séjour de 5 nuits en mai 2023
Avis vérifié
10/10 Excellent
Lisa J.
13 août 2022
Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce
Les points faibles : Communication
Just as I expected, not disappointed
Just as I expected, not disappointed. The place was exactly as it is listed three bedrooms two baths kitchen living room dining room table. Pool splash pad and slides are as advertised, kids love them all! Great location to Disney without being in Disney. Right off the main road where there are plenty of dining and souvenir options!
Séjour de 6 nuits en août 2022
Avis provenant d’un site partenaire
4/10 Médiocre
Keith S.
12 janv. 2023
Nice people
The staff was help fall
Séjour de 10 nuits en février 2022
Avis vérifié
8/10 Bien
Alicia M.
12 nov. 2022
Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce
Good for the price
Good location and overall property. Nice pool area and fitness center. The unit was good for the price. As others have said, the carpet needs to be replaced. Kitchen/cleaning supplies were limited and definitely not enough trash bags supplied for a full week. We would likely stay again.
Séjour de 7 nuits en novembre 2022
Avis vérifié
8/10 Bien
Jessie K.
17 janv. 2024
Les points forts : Arrivée, communication, emplacement et exactitude de l’annonce
Good Overall
The person we rented from was amazing in getting back to us about questions we had. There's a few things that need addressing - heat didn't work while we were there and we happened to visit during a cold snap, freezer didn't freeze and we had to throw away frozen food we purchased. The pool was fantastic and the extras you can do within the complex.
Séjour de 7 nuits en décembre 2023
Avis vérifié
8/10 Bien
Dennis A.
22 juil. 2022
Les points forts : Propreté, arrivée, communication et emplacement
Property served its purpose.
Upon arrival, the gatekeeper / security guard was unpleasant to deal with. Very rude, seemed as if he didn't like his job. Check in was at 4pm but I had to wait until 6pm because the property wasn't ready. Other than that the property served its purpose. It was clean and the neighbors were pleasant.
Séjour de 4 nuits en juillet 2022
Avis vérifié
2/10 Horrible
Mary C.
26 mars 2023
Les points forts : Emplacement
Les points faibles : Propreté, arrivée, communication et exactitude de l’annonce
Vacasa vacations
First off we had early check in and when we got to the security gate they had no info on our party. It took 2 hrs to get Vacasa to send the paperwork to Windsor hills… so much for early check in!! The rental property was not clean and in disrepair. The security lock on the door was broke, there was no stopper in the master bedroom sink, the kitchen sink faucet was very difficult to move, cobwebs and dust thru out, couch and loveseat cushions kept sliding out and one of the arms was ripped. The location was good for the theme parks.
The whole condo needed deep cleaning and a makeover!
Séjour de 7 nuits en mars 2023
Avis provenant d’un site partenaire
6/10 Satisfaisant
Amber W.
1 nov. 2023
It's the little things that count
We stayed at Windsor Hills in Kissimmee, Florida. Upon first look, the place was great, except we walked in to a beeping smoke detector. We ended up removing it from the ceiling after contacting Vacasa and never having Maintenance show up to change the battery. Enough beds for all the kids, comfortable couches, washer and dryer, linens, towels, and the screened in balcony. Upon closer inspection - no pizza cutter (should be a staple at any house), the keypad quit working (there was a back up key we had access to after contacting Vacasa), and it needed a deep cleaning. The location was ideal to get to SeaWorld and other parks and recreation. The resorts amenities were awesome. Having a pool with water slides on a daily basis was fantastic. The kids used that area a lot and enjoyed the snacks, weight room (18+), ping pong tables, hot tub and it was all within walking distance.
Séjour de 7 nuits en octobre 2023
Avis vérifié
8/10 Bien
Krissy R.
21 févr. 2024
Les points forts : Propreté, emplacement, exactitude de l’annonce
Great option
Overall we had a fine experience here. We had a bit of an issue checking in; the guard didn’t have our names as guests on the location I rented. After some time he was able to locate us under a completely different unit not even owned by them. It took quite some time to get someone on the phone to figure out what was going on. After a long drive with overtired kids, it was frustrating to have that issue and not much urgency from vacasa. They didn’t seem bothered by the issue and didn’t offer much resolution. The guard was nice enough to let us in as guests of the wrong unit, but there was no follow up from the company to confirm that we had the right place. Luckily there wasn’t anyone already in the condo when we attempted to enter, and our stay was uninterrupted. They were supposed to call us back with a resolution and never did. I’m not sure if it was an error on the part of vacasa or Windsor hills, but neither party cared to resolve or communicate with us.
The condo itself was very clean and the only issue inside was the fridge/freezer not being very cold. We didn’t realize until it was much later that nothing was freezing in the freezer and items in the fridge weren’t super cold. We didn’t end up reporting it to vacasa because we had a short stay and didn’t feel they would do much while we were there. We had bottles of water in the freezer for 3 days that never came close to freezing and we tossed the leftovers in the fridge to be safe.