We are coming from Canada and I booked your hôtel from the 31 of march to the 4th of april for surprise my wife for her 50th anniversary. We where in room 423.
The first night, we saw that the room that we rent was filty, black hair on the bed sheets, full in the towels, on the pillows.
My wife wanted to put clothes in the drawers and there was croaches. In the nights again croaches in the bathroom.
The 3th of april we where in our room around 10 pm and somebody try to open our door and he told us that the hôtel rent him our room, he even show us his card with our room number, after 30 minutes after a women came right in the room without knoking the door, we where in bed, she told us she was security from the hôtel. My wife and I was very upset because she act like if we had not business there and she told us she wiill take care of fixing the situation. When we finally fall asleep, somebody again around 3.00 am on the middle of the night try to come in the room... My wife called the lobby and they said that it was their mistake, they tought we changed room. We could not sleep after that.
The whole time we where there, not one time we had room service, so we stay with the same dirty pillows case and sheets and towels, when I ask for towels and room service someone told me tommorow but nobody ever came. When I went after 3 Days to get towels they told me that I had to bring back the olds ones !!!? I never saw that !!!
It's very unnaceptable to have that kind of bad
