2/10 Horrible
Mariza B.
20 juil. 2022
Les points faibles : Propreté
Filthy & unacceptable.
The home was filthy when we walked in to the property. Every single wall was dirty, looked like somebody spilled something on the wall in the master bedroom bathroom downstairs. The walls going up the stairs were filthy. The carpet was filthy. Basically black. Home wasn’t equipped with basic essentials like hand soap, dish soap or clean bath towels. Half of the bath towels were disgusting. Had black stuff all over them like they cleaned the floor with them. Thank god some of us brought our own towels. We went to use the grill, there was no gas. Went to buy a propane tank and went to start the grill and it was filthy. When I asked before our check in if we would be able to use the grill, the host said it would be okay as long as we didn’t leave gas tank empty and cleaned the grill. When I brought the dirty grill and empty gas tank to her attention she told me I needed to clean the grill or I’d be charged a cleaning fee for it. We didn’t use the grill or any of the gas from the new propane tank we purchased. We were so disgusted with how dirty the home was that we ended up leaving early. When I asked us to be refunded for 1 day because of all the issues, it has been crickets when communication was great prior and during our stay. I do not recommend this home to anybody expecting a clean and relaxing stay. The amount of money we paid to stay here and enter a filthy home was unacceptable. Every other home we have rented for our yearly family vacation in Orlando has been nothing but perfect and clean. This home was a huge disappointment & waste of money.
Mariza B.
Séjour de 4 nuits en juillet 2022