6/10 Satisfaisant
Chris A.
13 juil. 2025
Nice house, but hot tub was unusable
We stayed 4 nights during a basketball tournament (7 games in 4 days). Our top 3 needs were: a house, a private pool, and a hot tub for post-game recovery. The home was clean and in a great location, but the hot tub was unusable, despite being clearly listed as an amenity and a key factor in choosing this property.When we asked to heat it, the host responded:âI strongly discourage you from heating the pool. Summer time⊠all sorts of grows thrive.âWe replied that we understand about the pool, but we just needed the hot tub heated. He replied:âYou can use the resort hot tub⊠when algae comes in at full vengents, [it] takes 2â3 times of the heating cost to bring it under control.âI asked once more for the hot tub heat, because it was that important to our stay. Host responded that:1. The hot tub cannot be heated separately from the pool2. Heating requires a 5-night minimum stay3. Thereâs a 50 activation fee after check-inNone of this was mentioned in the listing or booking processWhen we asked for a credit due to the misleading amenity, the host said:âThe pool and tub are âavailable service at a cost,â not a provided amenity.âThis felt like a bait-and-switch with a somewhat dismissive response. We donât mind paying for heat if needed, but it shouldâve been clearly disclosed.If a working hot tub is important to your stay, youâll want to clarify everything with the host up front. Otherwise, manage expectations; it may not be available even if listed.
Chris A.
Séjour de 4 nuits en juillet 2025