ROOM : The balcony hasn't been cleaned in years.
The toilet had traces of ... in it.
The flusher was crooked and you could see a hole in the wall.
The toilet paper holder was crooked and fell appart when used.
The bathtub had weird traces on it and leaked.
There was only one bathrobe in a room booked for two people.
SERVICE : WORST service ever
- We arrived at 2PM and were told to wait an hour for check-in, without trying to see if our room was already available.
- We left our luggage there: it was not put in the luggage room advertised on their website, but against the wall, beside the reception counter, very visible for anyone in the hall. No security at all.
- At check-in, we were told the pool was open for another hour : when we got there, the pool had been emptied and was being cleaned. When we complained about it, the receptionist told us she had only gotten the information just after we went upstairs. Then she said that the pool was cleaned every Thursday. Which meant she had just lied to our faces. We booked that hotel specifically for the pool and we were not happy about the way things were conducted. No discount or compensation of any sort was ever offered by the hotel. It's absolutely unacceptable at a supposed 4 star hotel.
- Even though we said we were leaving before 6AM, no one told us anything about the early breakfast, offered from 4:30AM to 6:30AM, we had to read about it in the room. They didn't want to be bothered with it.
