4/10 MĂ©diocre
Julie H.
28 juil. 2025
Les points faibles : Propreté
This house would have been perfect for our group but the host and cleanliness of the house were not great. There were toenail clippings in the bathtub, dirt all over the floor, making us question if the bedding had even been changed. The host was at the house when we arrived without identifying who he was checking on the pool so we were unable to access the full property when we got there. I called immediately about the uncleanliness not knowing the man outside was the host. He said would come clean but all he did was clean up the toenail clippings and a marker left on the floor. He compensated me the cleaning fee (which he didnât want to do) for the uncleanliness of the house upon arrival.Day2: cockroaches made their appearance. We killed a minimum of 10 in one of the bedrooms. Killed several more in the kitchen. I immediately contacted the host and sent pictures. Only thing he offered to do was call an exterminator when we left. Day 3: I got a text saying he was at the house and going to go in and get the trash. I told him we were not comfortable with that as nobody was there and we had the house rented till the next day. That is when I got the phone call. He was extremely rude and proceeded to yell at me on the phone. I actually had to hang up on him. I asked for compensation for 1 night as we refused to stay in the room with the cockroach issue for 2 of the nights we were there. He told me he didnt have the money to offer any more of a refund. Beyond frustrated!
Julie H.
Séjour de 3 nuits en juillet 2025
