Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I will never rent from Burr White again. This location was great, the house ok, but Burr White's customer service was dismal. Upon arrival the toilet wouldn't flush and the shower curtain fell every time someone touched it. Upon calling BW, we were expected to wait for the maintenance person AND the plumber the next day. Also, the BW customer service agent actually blamed US for the toilet..twice! To say I was upset is an understatement. To immediately blame the client is totally unacceptable. To make matters worse, we drove almost 10 hours to get there and had to struggle to make the tight window to pick up the keys (ever hear of a lockbox?!), and then to find I had to make up all the beds as the sheets were left on top of them, was frustrating..I was tired and on vacation and didn't want to make up my own beds in a rental. Small thing, but really below standards for Newport Beach. Again, will never rent with Burr White again..too many things made what was supposed to be a relaxing vacation, stressful...all unnecessarily.