After booking via Expedia, I received an email in Russian stating that my booking was erroneously made and that the price of the room is different. After I replied in English asking what the itinerary number was, I received a response in English thanking me for my purchase and that I was eagerly awaited in the room. When we arrived to Netanya and found the place, there was no sign or front desk. No arrival instruction was provided. We had to get someone to call the number in our itinerary to have the owner, Evgeniy, come and open the apartment door for us. The building itself is in poor condition with elevators not working properly and no light in the hallway. There was a dead bird outside on the windowsill in the hallway. The owner was extremely rude and slow. While my family was settling into the apartment the owner showed me the parking garage, which was acceptable, but difficult to get to. When I returned to the room, my family was in outrage at how disgusting the place was. The sheets were not washed, the towels look like they were old and extremely filthy, and both were seemingly neatly arranged after each visitor. The plumbing in one of the bathrooms wasn't working, no soap or shampoo, all the handles were grimy, and the tub looked so filthy that I wouldn't even want to step into it. When the host came he was extremely rude and asked us why it was his responsibility to provide soap. We left immediately and he didn't give us a dime back. Scam!
