8/10 Bien
Angela
Voyage en famille
3 mai 2026
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
One-night stay started rocky when our room wasn’t ready at check-in time. Waited in lobby over 30 minutes (within view of front desk staff…they did not forget about us) and when I reapproached the front desk to inquire as to how much longer, suddenly they were able to find a room. I suspect, based on comments by the lady checking me in, that they were waiting for a room that met all of my special requests (away from elevator & ice machine & on a higher floor). But those were “like to have,” and hotels are clear that they cannot guarantee exact availability. Why not ask me if I want to wait or allow them to find the next best option available immediately? Other issue was the cleanliness of the room’s floor. Something sticky remained uncleaned, causing a tacky feeling on our shoes. You could see a spill. Don’t know how this was missed. All of that said, the bathroom and bedding was clean. We did have a good night’s rest as it was quiet and comfortable. Check-in staff were kind of cold; morning front desk was very friendly.
Angela
Séjour de 1 nuit en mai 2026