6/10 Satisfaisant
Bradley M.
15 oct. 2024
Les points forts : Propreté
Vacasa is the rental company
After I rented the location. I received an email from Vacasa (third party vacation rental company). The required me to verify my identity. I did not do it at the moment because I made the reservation at 11pm. So I didn't think about it until the next day. So, the next day I see another email stating my rental will be canceled because I didn't verify my identity with-in just 12 hours. I called the phone number provided and after calling back 3 times and almost 1.5 hours, I was verified.
The location was clean and looked like the pictures. However, the primary shower was missing one of the shower doors. The third bedroom was an sofa bed. That was not clearly identified in the rental ad. We had to pull it out and find bedding. Which was not readily available.
The check-in notes stated that there will only be one parking pass but there were two paper guest passes on provided on the table. This was great because it was for 3 adults and we had two cars. The next day, an older man banged on the door rudely. He didn't introduce himself and barked at us "you are only allowed one parking pass".
Bradley M.
Séjour de 4 nuits en octobre 2024