Room I booked was in old wing it seems, had really bad mould and or other smell, unbearable,
Dusty room, table lamp had cob webs, furniture was so worn out and look horrible, overall extremely poor hygiene, air cond also was giving out some type smell.
After complaining, they mention they have a newer wing but room rates are different and much higher, only good thing was they upgraded me to the new wing for no charge.
New wing room was good, well cleaned, no smell, in good overall condition and up to good standards.
Hotel should clearly mention this old wing and new wing rooms.
Overall I will say thank you to hotel staff for the upgrade and solving the problem.
The property feels unclean and poorly maintained. There is a strong, unpleasant beach smell in the hallways and rooms. The window in our room appeared to have gone uncleaned for over a year, with visible mold or fungus growing on it. Additionally, I suspect bed bugs, as I was bitten on my feet.
Another major issue was that we booked and paid for a king room but were given a queen. The hotel staff refused to take responsibility, offering no resolution.
If youâre traveling with family or small children, I strongly recommend staying next door at the Taj, which provides a much better experience. This property has immense potential, but it seems to rely solely on its proximity to the airport rather than maintaining high standards.
Suggestions for Improvement:
1. Deep clean all rooms, windows, and beds.
2. Replace carpeting with easily cleanable flooring.
3. Eliminate the overwhelming bleach smell and use a more pleasant, breathable scent.
4. Train front desk staff in customer serviceâensure they resolve issues promptly and fairly.
With these changes, this hotel could significantly improve its reputation and guest experience.