10/10 Excellent
Roy
15 juil. 2025
Les points forts : PropretĂ©, personnel et service, Ă©quipements et infrastructures et conditions de lâhĂ©bergement
I recently stayed at Cantera Diez in Morelia, and from the moment I arrived, I was struck by how beautiful and impeccably clean everything was. The aesthetics alone are impressive, but what truly sets this hotel apart is the exceptional customer service. Every member of the staff goes above and beyond to make guests feel welcomed and genuinely cared for. Itâs clear that hospitality isnât just a job here; itâs a priority and a point of pride. A great example of this happened on my last night. I had received a voucher for a complimentary drink, so I headed to the bar a little before 10:30 p.m. As it turned out, the bar was just about to close. The bartender kindly let me know this but still offered to make my drink, though he mentioned it would have to be served in a plastic cup since they were closing down. I appreciated the gesture, but what happened next really stood out. The manager, noticing our group, came over and asked if others were also planning to order. When we said yes, but assured him we understood it was closing time, he didnât hesitate. He told the bartender to go ahead and take everyoneâs orders and insisted the drinks be served in proper glassware. That small moment captured everything that makes Cantera Diez special: the attention to detail, the genuine warmth, and the willingness to go the extra mile to create a welcoming, comfortable atmosphere. Itâs those thoughtful touches and the outstanding service that will bring me back.
Roy
Séjour de 2 nuits en juillet 2025
