I am not one to complaint, but this hotel needs to get control of it's property. I reserve a lot of hotel for people and I usually refer Hyatt as it was always a good choice, but now not so much. The pool facility was not dirty but overt dirty you could see the accumulation of crass all around the pool it was discusting. My shower had mold like if it was not cleaned for a long time. We came late one night and our cards were not working - the girl make me 2 new cards, i went up - not working - went down again, she came up to try her master - not working - they had no way to enter into our room, she asked me if i wanted another room??? My stuff is all there she told me I had to wait for the morning to get the maintenantce guy and not leave the room until he fix this...I am on vacation...don't want to wait for the maintenance guy!! She finally opened the room after trying other card a couple of time and we got lucky. But had to wait until 10:30 that the maintenance guy fix the door. For a hotel chain this big this is not acceptable, we had 2 rooms and my friend's room the bath was not emptying and it was not super clean. Very disapointed with this hotel, will not recommend
