4/10 Médiocre
Shantay
Voyage en groupe
18 juil. 2025
This is my third time at the resort and itâs the worst experience iâve had so far. The check in process was extremely slow even though there wasnât alot of people at the time. We finally got to our room and everything was nice and clean except for the bathroom, the toilet had tissue in it and the shower wasnât clean.
Moving over to the restaurants there was limited options available with the fact that every restaurant now needed a reservation besides the buffet and everything else was fully booked but thanks to a wonderful staff, Olivia, she assisted us with our dining experience and she was wonderful. Alex and Yanique also did a terrific job with making our dinner dining experience worthwhile.
The bartenders at the swim up pool bars are terrible, they stare dead in your face and still ignore you when you try to place a drink order. After yelling and waving for a while thatâs when they decide to take your order as if you are begging them. I usually tip but if i have to tip after every drink in order to get service, iâm not going to do that.
Overall the property was lovely but the service needs improvement.
Shantay
Séjour de 1 nuit en juillet 2025