4/10 Médiocre
Sara C.
1 juil. 2025
Les points faibles : Propreté
Bummed.
We booked this condo to celebrate our 10 year anni/babymoon for second baby. We’ve stayed in this building before and loved it, especially the complimentary beach service. We started with the AC not working and spent several hours trying to get in touch with someone to fix it. Upon coming in from the beach to shower, my husband noticed a rag laying over the drain with the stopper on top. When he removed it he realized there was NO piping underneath. You could literally see the ground, sand and the pipes laying there. The shower looked to be newly installed, but obviously not completed. How was this not reported by cleaning crew?! Several hours of phone calls later and maintenance showed at 9 pm only to fail at attempting to “McGyver” the shower. We basically wasted our whole first day on the phone with this rental company. Luckily we were moved to another condo and it was very nice. We were also refunded for the day we wasted and given complimentary beach service at our new condo. HOWEVER, I had to ask for all of these things, nothing was offered. Would they have actually moved us, refunded us and honored our beach service if I hadn’t been pregnant, tired and demanded they make things right-who knows, but it’s doubtful. So overall, we were disappointed. I would check if the shower is fixed before coming if you already have a reservation. Shoutout to Amoye Bingham who took care of us and was so kind with getting us moved at 12 pm. She deserves a raise.
Sara C.
Séjour de 3 nuits en juin 2025