2/10
AC was not working and room was terribly hot. I had to call the front desk 4 times about my shower not getting hot. I was only given an extra hour to check out for my family of 6 to have time to shower in another room. Our toilet then decided to overflow and I had to use towels to soak it up. We were not offered new towels or for house keeping to clean up the mess so we could shower. I have been coming to this hotel every year for my son's birthday and this weekend has sadly changed our opinion on this hotel. We have always recommended it to family and friends but I seriously doubt we will be coming back for another stay.
Elizabeth
Séjour de 2 nuits en juillet 2025