I was super upset. My flight was delayed so I ended up getting to the hotel at 1:30am. No-one was at the desk for 30 minutes. I was calling the front desk in hopes that someone would hear the phone and come to the front desk, but no-one did. I was so tired and so desperate to get into a room, I went behind the desk and knocked on doors behind the office. Finally someone came out, apologized and offered me a bottle of water but it was really frustrating. Then they put me on the first floor...I walk in...there's dog hair and stains all over my bed, there's human hair ini the bathroom and the lamps and bed frame were soooo dusty. Truly it was really gross but I was SO tired I layed on the little couch thing and went to bed. When I woke up, I went to the front desk with photos of the room, the stains, the dog hair and she apologized and let me change rooms. The next room in fairness was WAY cleaner but the entire experience was pretty terrible =( I've never left a review before but this was necessary.