2/10 Horrible
Sarah
Voyage d’affaires
6 août 2025
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elevator was down, NO DISCOUNT FOR THE INCONVENIENCE. Put on the 4th floor in handicap room. The toilet seat was broken & only attached by the screw on the left side. I almost slid off & busted my head on the tub!!! Both the telephone & the alarm clock DID NOT WORK, even plugged in. I called & communicated to front desk, the lady offered to swap our room & said come swap keys at the front desk (clearly lazy to not offer to bring them to us) I told her it'll be a little bit, she said okay. We hadn't eaten all day, so we sat to eat our take out food since already getting cold. Went to swap keys & the front desk lady said are you here to swap keys, I said yes, she said well it's too late. I said what? She said you have to come within an hr., I said how would I know & you should have made that clear over the phone, she said that's a rule for all hotels. I said you are just going to leave us in a below upkept room?! She said you can talk to a mng tomorrow & theres no maintenence here to replace the toilet seat, phone, nor alarm clock. So I went upstairs, packed, & found another hotel.
This is flat-out wrong, terrible service, & BS to expect customers/guests to stay in this crap, deal w/that front desk lady, & to pay what I paid! Disgustingly disappointing & ridiculous!
Sarah
Séjour de 1 nuit en août 2025
