4/10 Médiocre
Charmion
Voyage en couple
18 sept. 2025
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location of the property was perfect walking distance to the beach and all of the nightlife that South Beach has to offer. Our suite in particular was facing another hotel and the street which made for some pretty interesting conversations and beautiful photos. However, the room itself was very much deceiving in ways that it did not look like what we viewed online. The rooms we saw online were absolutely beautiful and very clean. Our room was not so very clean, smaller than pictured and not so beautiful. The window was left open due to window latch being broken. A listed amenity was that the room was sound proof! Not in the least due to other tenants in and out of their doors that slammed very hard and not with the broken window. The toilet ran constantly. The second night being there the blinds came crashing down leaving us with privacy, especially during the night as our 3rd floor suite directly faced six windows from the hotel across the street. I paid a late check out charge for our 5th day but due to the window issue we decided to go home early from our 5 day trip. We were told we would not get any money back nor were we compensated until we notified them we were leaving and by this time we had already booked our flight for home. Great location to night life, a major let down in hotel presentation and customer service especially since their sister hotel is the Beacon. We have been home almost a week and nobody has bothered with a follow up phone call.
Charmion
Séjour de 5 nuits en septembre 2025